Technical Program Manager II - Enterprise

About the role

As a Technical Program Manager II at Axon, you will help deliver complex enterprise deployments for our Strategic Enterprise customers. You'll partner with customers, product, engineering, and delivery teams to coordinate programs from planning through deployment and adoption-ensuring successful execution and strong customer outcomes. This role operates in fast-paced, customer-facing environments where priorities may shift and collaboration is critical. You'll help bring structure to complex programs, proactively manage dependencies and risks, and maintain alignment across cross-functional teams while balancing customer needs with product and operational realities. Success in this role comes from strong execution, effective communication, and a willingness to learn and grow in high-impact environments. If you enjoy solving problems, coordinating across teams, and delivering technology that makes a real-world impact, this role is for you.

Responsibilities

• Support end-to-end delivery of enterprise-scale programs for Strategic and Global customers, helping drive execution from planning through deployment, acceptance, and adoption.
• Manage multiple workstreams simultaneously, tracking scope, timelines, dependencies, and risks to ensure successful delivery outcomes.
• Partner with Product and Engineering teams to help translate customer and regulatory requirements into actionable delivery plans.
• Serve as a key point of coordination for customers and internal stakeholders, helping maintain alignment, communication, and accountability throughout delivery.
• Collaborate across Sales, PSO, Engineering, Product, and external partners to support effective program execution.
• Identify risks, blockers, and dependencies early and work with stakeholders to drive timely resolution.
• Support program-level change management by helping adapt plans and communicate impacts as requirements evolve.
• Communicate technical and operational updates clearly to technical, operational, and customer audiences.
• Contribute to continuous improvement efforts by identifying opportunities to improve delivery processes, tools, and team coordination.
• Support a collaborative team culture by sharing knowledge, documenting lessons learned, and contributing to operational excellence across the organization.

Requirements

• Experience & Skills
• 5+ years of experience supporting or leading technical programs in enterprise SaaS, hardware-enabled platforms, or customer-facing technical environments.
• Experience coordinating cross-functional projects or deployments involving multiple stakeholders and technical teams.
• Strong foundational program management skills, including scope, schedule, risk, dependency, and change management.
• Experience working cross-functionally with Product, Engineering, Sales, Customer Success, or Professional Services teams.
• Ability to operate effectively in fast-moving environments with changing priorities and evolving requirements.
• Strong communication skills, including the ability to explain technical concepts clearly to different audiences.
• Demonstrated ability to manage multiple priorities while maintaining attention to detail and execution quality.
• Analytical and problem-solving skills with a practical, customer-focused mindset.
• Interest in improving operational processes and contributing to scalable delivery practices.
• Bachelor's degree in Business, Engineering, Information Systems, or equivalent practical experience; PMP certification or equivalent experience preferred.
• How We Work (Axon Values in Action)
• Win Right: Helps drive successful Enterprise deployments through strong execution, collaboration, and customer focus.
• Own It: Takes accountability for assigned programs and workstreams, follows through on commitments, and proactively addresses challenges.
• Be Obsessed: Builds positive customer relationships, listens actively, and supports customers through complex technical and operational changes.
• Join Forces: Collaborates effectively across Sales, Product, Customer Success, Engineerin

Additional Information

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Location: We are hiring in all Axon hub sites (Boston, Atlanta, New York City, Seattle, Sterling, and Scottsdale). When staff is not traveling, they are expected to be in the office at least 1 day a week. Travel: 20-40% (domestic) - onsite with Enterprise customers Reports to: Sr Director of Professional Service, Enterprise Direct Reports: None

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