Service Delivery Director

Requirements

• Bachelor's or Master's Degree or equivalent.
• Broad knowledge of functional area(s) of responsibility.
• Minimum of 5 years experience formally or informally leading people, projects and/or programs.
• Additional Details
• This job has a full time weekly schedule.
• Travel Required:
• 35% of the Time
• Shift:
• Day
• Duration:
• No End Date
• Job Function:
• Services & Support

Benefits

Additional Information

Job Description Responsible for financial business management and fostering growth of Agilent's service business through cost reductions of service delivery, maximizing of lead generation and revenue recognition. Understands and meets customer needs through the creation of services, the provision of effective delivery processes, and ongoing support. Builds partnerships with other support organizations to ensure a profitable revenue growth, optimizing customer satisfaction. Manages employees in Field Service Engineer and Service Tech job families to ensure successful implementation, installation, repair, calibration and support of customers' hardware, software and/or network (Agilent and/or Non-Agilent) products (owned, leased or rented) and/or systems. Is accountable for meeting P&L targets. Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

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Company Intel

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