Account Manager, PCS

Responsibilities

• You will manage day-to-day account management and client services activities, supporting your team to deliver quality outcomes.
• Key responsibilities include:
• Managing a portfolio of active clients, including client communications, outreach, and coordination of RFI/RFP responses with all stakeholders as needed.
• Efficiently qualifying client requests to streamline the process.
• Collaborating with operational teams and suppliers to create compelling and competitive proposals.
• Explaining and promoting the company's products and services to maintain and expand the current and prospective client base.
• Participating in meetings with internal and external clients on operational topics, whether through conference calls or face-to-face meetings.
• Ensuring the delivery of finished products at the expected level of quality within set timelines.
• Providing administrative follow-up for projects from launch to finalization.
• Your Profile:
• You will have solid account management and client services experience, with the ability to manage competing priorities and develop your team.
• Required qualifications and experience:
• Bachelor's degree in a relevant discipline
• Excellent customer service skills, including the ability to communicate clearly with clients and resolve customer issues or complaints.
• A minimum of 3 years of experience in client services and account management.
• Experience in the domain of clinical outcomes assessments is a plus.
• A process-driven approach with strong attention to detail and superior organizational skills.
• Dedicated team player, capable of working both independently and collaboratively.
• The ability to manage multiple tasks simultaneously and independently.
• Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
• Rewards & Benefits
• ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
• Benefits may include:
• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways
• Benefits may vary depending on role and location.
• Visit our careers site to read more about the benefits ICON offers.
• Inclusion and Accessibility
• ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
• If you require reasonable accommodations during the recruitment process, please let us know or submit a request here .
• Are you a current ICON Employee? Please

Benefits

Additional Information

Account Manager, PCS, China ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. As an Account Manager, Patient Centred Solutions (PCS) at ICON, you will manage client relationships, coordinating the development of compelling proposals.

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