Volunteer Management Manager

Responsibilities

• Volunteer Strategy, Governance & Framework Enhancement
• Lead the review, refinement and implementation of 4S' existing Volunteer Management Framework to ensure relevance, scalability and alignment with organizational strategy.
• Translate the volunteer strategy into enterprise-wide policies, SOPs, KPIs and governance structures across all facilities.
• Ensure volunteer planning is integrated into service delivery models, programme needs and workforce planning.
• Volunteer Systems & Digital Enablement
• Serve as business owner of the Volunteer Management System, ensuring it supports strategic planning, engagement tracking and impact measurement.
• Drive system adoption, data integrity and analytics use for evidence-based decision-making.
• Partner with the Project Manager and vendors to optimize workflows, dashboards and reporting.
• Engagement, Retention & Recognition
• Build strong volunteer engagement through regular appreciation, feedback mechanisms and peer-sharing platforms.
• Implement recognition programmes (awards, certifications, progress opportunities).
• Use data insights to identify engagement gaps, retention risks and improvement opportunities.
• Training & Capability Development
• Work with external partners (NCSS, NVPC, sector agencies) to benchmark practices and adopt sector best practices.
• Equip volunteers with skills for specialized roles (e.g., eldercare, dementia support, therapy, digital facilitation).
• Upskill staff in volunteer engagement and supervision.
• Governance, Systems & Reporting
• Ensure compliance with NCSS Volunteer Management Framework, safety protocols and data protection requirements.
• Manage Volunteer Management System (VMS) for accurate records, scheduling, and analytics.
• Produce organisation-level volunteer impact, utilisation and outcome reports for Management and Board.
• Support risk management and safety protocols for volunteer activities.
• Partnerships & Outreach
• Develop strategic volunteer pipelines with corporates, schools and community partners to support long-term sustainability.
• Work with Communications to strengthen volunteer branding, outreach and storytelling.
• Explore funding and sponsorship opportunities linked to volunteerism initiatives.
• Working Hours
• Five-day work week, up to 44 hours per week
• Availability to attend meetings or work on weekends when required
• Willingness to work five days per week at Eunos Crescent
• We regret that only shortlisted applicants will be notified.

Requirements

• Degree in Social Work, Community Development, Business Management or related field.
• At least 3 years of relevant experience in volunteer management, community partnerships or programme management.
• Strong interpersonal, communication and stakeholder management skills.
• Familiarity with NCSS Volunteer Management Framework and sector standards.
• Proficient in volunteer management systems and digital engagement tools.

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Company Intel

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