Manager, EMEA CRM

Responsibilities

• Act as the primary product owner for CRM platforms, translating business needs into product requirements, user stories, and prioritized backlogs . Aligning with global IT and business strategies.
• Partner with Sales, Marketing, Customer Service, and Analytics teams to improve customer engagement, pipeline management, and field productivity.
• Lead cross ‑ functional delivery teams to ensure timely , high ‑ quality releases using agile and product ‑ centric practices.
• Ensure CRM solutions align to global standards, and comply with data privacy, security, and regulatory requirements, including customer data governance standards.
• Monitor platform performance, adoption, and business outcomes, driving continuous improvement based on insights and feedback.
• Manage vendor and system integrator relationships supporting CRM platforms and integrations.
• Integrate Johnson & Johnson's Credo and Leadership Imperatives into product decisions and team leadership.

Requirements

• Education
• Bachelor's degree in Information Technology , Computer Science, Engineering, Business, or a related field (required).
• Master's degree (MBA or equivalent) (preferred). |
• Experience and Skills
• Required
• 6-8 years of experience in IT product management, technology product ownership, or commercial technology delivery.
• Hands ‑ on experience with enterprise CRM platforms (e.g., Salesforce or equivalent).
• Strong understanding of commercial business processes, including sales operations and customer lifecycle management.
• Demonstrated ability to translate business needs into product roadmaps and delivery plans.
• Experience leading cross ‑ functional teams using agile or hybrid delivery methodologies.
• Strong stakeholder management and leadership skills in a matrixed environment.
• Preferred
• Experience supporting medical device , life sciences, or other regulated commercial environments.
• Knowledge of data privacy, compliance, and customer data governance.
• Experience managing external vendors and system integrators.
• Exposure to advanced CRM capabilities such as analytics, AI ‑ enabled insights, or omnichannel engagement.
• Other
• Language: English (required) ; a dditional European languages are an advantage
• Travel: Up to 15%, primarily domestic.
• Certifications: Agile, Scrum Product Owner, or CRM platform certifications (preferred).
• For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .
• Johnson & Johnson announced plans to s

Benefits

Additional Information

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Technical Product Management Job Category: People Leader All Job Posting Locations: Ringaskiddy, Cork, Ireland Job Description: DePuy Synthes is recruiting for a(n) Technology Manager, CRM (EMEA) located in Ringaskiddy, Ireland or Leeds, United Kingdom. Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Loughbeg, Ringaskiddy - Requisition Number: 078449 St. Anthony's Road, Leeds, UK - Requisition Number: 081254 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission. This role owns the end-to-end management, deployment and support enabling sales effectiveness, customer engagement, and data driven decision-making for our selling organizatoin . The Manager, partners with Sales, Marketing, Customer Experience, and IT teams to deliver scalable, compliant, and high impact capabilities that support commercial growth and reports into the DePuy Synthes Technology organization .

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