Assistant Deputy Commissioner, Management Analysis, Quality & Data

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APPLICANTS MUST BE PERMANENT IN THE ADMINISTATIVE STAFF ANALYST CIVIL SERVICE TITLE, BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE The Office of Child Support Services (OCSS) primary goal is to ensure that children are financially supported by both parents. OCSS accomplishes this by locating non-custodial parent (NCP), establishing paternity and child support orders, and collecting and disbursing child support funds to those children. OCSS also services NCPs who are unable to provide financial support due to unemployment and/or being underemployed, by partnering with community-based organizations which offer educational, training, and job placement services for eligible parents. Enforcing and establishing child support orders, combined with employment and other support, assists impoverished families gain financial independence and become self-sufficient. The Management Analysis, Quality & Data (MAQD) Division ensures compliance with agency policies and program mandates through data and statistical analysis, quality review and automation. MAQD monitors the performance and effectiveness of the NYC child support program and oversees major improvement initiatives. Program performance is closely monitored using federal performance indicators and standards. By maximizing program performance, the State and City can realize more federal incentive monies. There are three (3) major areas within Management Analysis, Quality & Data: (1) Program Analysis & Quality Control, (2) Strategic Case Review, and (3) Systems Administration. The size of the OCSS caseload and the effectiveness of its collections program are not merely reflections of the size of the city. Los Angeles County, California, has 20% more people than New York City and a similar overall demographic makeup but has three-quarters as many child support cases as OCSS and collects less per case. We firmly believe that the gap in performance is in part 1. Program Analysis & Quality Control is responsible for monitoring the performance and effectiveness of the New York City Child Support Program by generating operational statistics, conducting samples, data clean-up, case review, data analysis, and coordinating and overseeing major improvement initiatives to ensure compliance with agency policy and state and federal mandates. This Division is comprised of the following sub-divisions: Computer Match, Centralized Locate, and Data Analysis & Reporting. 2. Strategic Case Review analyzes and identifies critical cases and account inaccuracies and inconsistencies to determine their effect on program performance, Customer services and adherence to Child Support mandates and policies. For example, finding cases without employer records when employment information exists in other sources like the Federal Parent Locator System (FPLS), highlights a flaw with the state-wide system (ASSETS). Without employer records, clients receive less child support. Identifying anomalies such as this and reporting them to the State has led to system fixes and increased collections. Another example is finding cases where our outreach to employers has not been successful. The unit identifies, reports and follow-ups on the issue until the desired outcome is realized (e.g. payments from the employer are received). This type of intervention improves customer services and increases collections and performance. All issues are critically examined to better understand the root cause and identify preventive measures. The unit uses standardized methods for implementing cleanup projects and tracking and monitoring outcomes. 3.Systems Administration provides technical support to all OCSS staff and continues to enhance the technology infrastructure and computer applications that are in place to support the present and future IT requirements of all the units within NYC child support. This area is comprised of Systems Development & IT Support, Systems Operations & Support, and Systems Analysis & Design. The Systems Development & IT Support unit is responsible for designing, developing, configuring, testing, troubleshooting, maintaining, and enhancing 33 in-house child support applications, and over 240 production reports. The Systems Operations & Support unit provides internet access, installation, operation and maintenance of hardware and software on New York State and DSS infrastructure; performs all data security requirements and resolves all software and hardware problems. This unit maintains an inventory of approximately 800 computers, personal office devices and network devices all of which support OCSS's collection of child support, totaling more than $773 million in CY 2017. The Systems Analysis & Design unit conducts a series of business requirements sessions with end-users f r gathering, designing and documenting the requirements for software applications. This unit also supports management-reporting needs. Under administrative direction of the OCSS Deputy Commissioner

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