Airport Services - Work Order Coordinator I - Dulles International Airport - IAD

Responsibilities

• These duties are not meant to be all-inclusive and other duties may be assigned.
• Coordinate customer service requirements with onsite maintenance personnel.
• Answer phones and enter work orders into the CMMS system.
• Oversee the scheduling of technicians and the input of all required information into the CMMS.
• Serve as the first contact to customers and vendors.
• Implement work order schedules maximizing usage of technicians and other resources.
• Run operation reports and provide recommendations to improve efficiency/productivity.
• Comply with company safety program and trainings.
• Ability to work productively and cohesively in a diverse and multicultural environment.

Requirements

• High School diploma or GED equivalent
• Valid Driver's License
• 2+ years of related experience in customer service or dispatching
• 2+ years of related experience with data entry, scheduling workloads, and processing work orders
• Ability to be badged to work in secure areas of an airport
• Ability to work Day or Night shift including weekends and holidays
• PREFFERRED QUALIFICATIONS
• Bilingual in Spanish and English
• Computer skills with proficiency in Microsoft Word and Excel
• Excellent planning and organizational skills
• Excellent customer service and interpersonal skills
• PHYSICAL DEMANDS
• Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International T

Benefits

Additional Information

About Oshkosh AeroTech, an Oshkosh company Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people's lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more. JOB SUMMARY Join Oshkosh AeroTech as a Work Order Coordinator, where you'll play a key role in coordinating customer service requests, scheduling technicians, and managing critical data entry within our computerized maintenance management system (CMMS). Serving as the primary contact for customers and vendors, you'll ensure efficient resource utilization and provide insightful operational reports aimed at improving productivity. This role is perfect for an organized individual with strong communication skills, a commitment to safety, and the ability to thrive in a diverse, fast-paced environment.

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