Associate Product Owner

Benefits

Additional Information

Empowering Africa's tomorrow, together...one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary - Support product strategy and long-term vision to deliver best in class digital products - Contribute to the definition of product vision (short to long term) and translate it into an executable product strategy - Conduct and support user research and usability studies, collaborating with Product Owners, designers, developers and research teams across the end-to-end lifecycle - Participate in market research, competitive analysis, and whitespace analysis to identify opportunities for new and enhanced features and functionalities - Facilitate the design of customer experience (CX), UI and UX, ensuring customer-centric outcomes - Partner with product teams and relevant stakeholders to develop and maintain product roadmaps aligned to the broader enterprise product portfolio - Collaborate with data teams to define and implement data pipelines that extract, transform, and load data into an information product supporting product insights and informed decision-making - Analyse, and interpret the voice of the customer through a variety of data sources and in collaboration with Customer Experience function - Ensure end-to-end ownership of assigned digital projects or initiatives from conceptualisation to project delivery, adoption and success management - Deliver assigned digital solutions using agile methodologies, ensuring consistency of approach and compliance with relevant policies and processes - Critically evaluate business ideas from a customer value and commercial viability perspective - Collaborate with relevant Product Owners and internal/external partners to co-create new digital products and services - Actively contribute to the design and development of various digital projects / solutions alongside relevant Product Owners and cross-functional delivery teams - Drive or collaborate in ideation (from colleagues or other inspirations) by sourcing, shaping and incubating ideas into prototypes and proofs of concept that address customer or business challenges - Present proofs of concept to get go/no go decision from various internal stakeholders as required. - Test, gather, analyse and incorporate customer feedback to continuously improve products, features and prototypes. Job Description Drive Product Strategies Support the Product Owner (PO) by translating product vision into executable artefacts (features, epics, workflows, user stories) Conduct and supports user research, usability testing, and customer discovery, feeding insights into PO decisions Collaborate with designers and engineers to produce wireframes, journeys, and backlog artefacts Investigate business problems, gather requirements, and evaluate solution options within the defined domain Proactively apply structured analysis techniques (interviews, workshops, use cases, scenarios) Support solution design discussions with vendors and Absa technical teams (without owning architectural sign-off) Implementation and execution Own day-to-day execution within the product team for the assigned domain Take end-to-end responsibility for: Business requirements documentation Process analysis and functional design User stories, acceptance criteria, and backlog readiness Ensure cohesive end-to-end design across CX, operations, and solution design Facilitate sprint ceremonies, workshops, and backlog refinement sessions Coordinate with specialist teams and third-party vendors to ensure delivery readiness Track delivery progress, quality, risks, and benefits realisation, escalating issues to the PO Lead problem-solving and issue resolution within agreed decision boundaries Coordinate with support teams to ensure alignment between change and run activities, support timely resolution of production issues, and ensure root-cause analysis and escalation where required Stakeholder Management Manage operational and working-level stakeholders across Business Units, control functions, other internal teams, and vendors Prepares approval packs, artefacts, and supporting documentation for PO-led forums Drive alignment on detailed requirements and delivery timelines ensuring adherence to quality standards, risk and governance policies Support effective customer experience delivery across digital channels Mentor project/product team members and contribute to team capability building Control and Governance Ensure delivery artefacts comply with Enterprise-Wide Risk Management Framework an

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