Client Partner

Responsibilities

• Own a portfolio of clients with responsibility for client P&Ls, client success, client delivery, and set multi-year client strategy; meet or exceed revenue and margin targets.
• Build and deepen C-suite relationships, serving as executive sponsor and trusted advisor across accounts.
• Represent R&P at client and industry forums, elevating market presence and thought leadership.
• Win complex, high-value deals through strategic negotiation; shape offerings and pricing to unlock growth.
• Oversee delivery strategy across all accounts in your portfolio; align outcomes to long-term client goals.
• Resolve critical escalations with minimal disruption; drive portfolio-wide delivery innovation and best practices.
• Shape go-to-market with Sales & Marketing, including pipeline planning, forecasting, resourcing, and multi-year growth plans.
• Mentor Associate Partners and Directors, building leadership pipelines and scalable mentorship frameworks.
• Create cross-vertical offerings and contribute to the firm's innovation roadmap and delivery standards.

Requirements

• 15+ years in consulting/digital/technology services, including senior ownership of enterprise portfolios or verticals with P&L accountability.
• Proven record of multi-million-dollar growth, complex deal wins, and sustaining executive (VP/C-suite) relationships.
• Depth in digital product, cloud, data/AI, and experience design, translating technology into measurable business outcomes.
• Operational mastery across forecasting, pricing, utilization, and margin management.
• Success leading globally distributed delivery (onshore/offshore) and shaping delivery practices at scale.
• Demonstrated market presence (speaking, publishing, alliances) that builds external visibility for the firm.
• Flexibility for regular travel.
• MBA and/or certifications (PMP, PgMP, SAFe) are a plus-impact and outcomes matter most.
• Personal competencies
• Results Driven - Delivers transformative client impact and results.
• Enterprise-minded - Balances portfolio targets with firm strategy.
• Executive presence - Communicates with clarity; sustains C-suite trust.
• Strategic & analytical - Turns market signals into actionable plans.
• Builder - Designs offerings, teams, and mechanisms that scale.
• Innovator - Advances delivery practices that become benchmarks.
• People developer - Creates enduring leadership pipelines.
• Why Robots & Pencils?

Additional Information

Client Partner Location: US based | Travel: Regular Robots & Pencils is growing, and we're looking for dynamic client partners. We help clients achieve real outcomes through cloud-native infrastructure, human-centered design, and pragmatic AI, and now we need more leaders to take Robots & Pencils to the next level.

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