Site Reliability Engineer

Requirements

• 1+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
• Additional Responsibilities & Preferred Qualifications :
• 3+ years of experience in Production Engineering, Site Reliability Engineering, or similar roles
• Strong problem-solving skills with the ability to debug complex, distributed, multi-tier applications
• Proven experience leading and driving resolution of high-severity production incidents, including coordinating across teams
• Demonstrated ability to identify recurring issues and drive long-term fixes and operational improvements
• Strong understanding of microservices architecture and the software development lifecycle (SDLC); proficiency in at least one programming language (e.g., Jav

Benefits

Additional Information

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This role contributes to Credit Production Engineering's mission of providing comprehensive 24/7 live production support for PayPal's Credit Engineering organization. The engineer serves as part of the dedicated production support team embedded within Credit Engineering, supporting the complete product Credit portfolio of products including Revolving Credit, Closed-Ended, and Merchant Lending products. They collaborate within CPE's global coverage model across APAC and North America time zones, participating in incident response and monitoring activities while working under guidance to improve operational excellence. Job Description: Essential Responsibilities: Actively monitor and analyze system metrics to ensure the availability, performance, and reliability of digital platforms and applications. Diagnose and resolve complex system issues, perform root cause analysis, and implement long-term fixes to prevent recurrence. Create and maintain automation scripts, tools, and processes to streamline operations, reduce manual effort, and enhance reliability. Configure and improve monitoring and alerting tools to provide actionable insights into system health and performance. Analyze system usage trends and forecast future resource requirements to ensure scalability and prevent capacity-related issues. Work with development teams to design and implement reliable, fault-tolerant systems, incorporating best practices for high availability. Ensure smooth and reliable software releases by managing continuous integration and continuous delivery (CI/CD) pipelines. Perform failure simulations, such as chaos engineering, to identify weaknesses and improve system robustness. Develop and maintain detailed documentation for system configurations, operational procedures, and incident handling workflows. Partner with development, operations, and product teams to enhance system architecture for improved performance, reliability, and scalability.

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