Business Application Lead

Responsibilities

• Building strong relationships
• You'll act as a trusted partner to senior business stakeholders and Operations. Listening carefully. Challenging thoughtfully. And helping teams navigate priorities, risks and opportunities together.
• You'll also work closely with Change and Domain Leads to make sure ownership is clear and work lands in the right place.
• Owning services end to end
• You'll help define what good looks like for service performance, resilience and cost. And you'll hold delivery teams and partners to account for delivering it.
• You'll produce clear, timely management information that shows performance, trends and risks. No noise. Just insight.
• Driving continuous improvement
• When issues arise, you'll lead resolution with a calm, structured approach. You'll look beyond symptoms, identify root causes, and make sure lessons are learned and applied.
• Because fixing today's issue shouldn't create tomorrow's problem.
• Being the application expert
• You'll act as a subject matter expert across Lloyd's regulatory, supervisory and operational platforms. Supporting incidents, escalations and risk discussions with confidence and credibility.
• You'll maintain a deep understanding of our application landscape and business processes. And you'll use that knowledge to shape better outcomes.
• Shaping solutions and strategy
• Working with Architecture teams and Accenture, you'll assure solutions are feasible, well designed and aligned to our enterprise standards and strategic priorities.
• You'll help turn insight into impact.
• Managing partners and value
• You'll be the link between internal teams and our strategic suppliers. Managing escalations. Supporting contract discussions. And helping drive service quality, value and accountability.
• You'll also define and track KPIs, support cost optimisation, and create feedback loops that genuinely improve performance.
• Supporting change and transition
• You'll support the introduction of new applications and services, including review and sign‑off. And you'll work with Domain Delivery Leads to prioritise BAU, small change and transformation work.

Requirements

• You'll support the introduction of new applications and services, including review and sign‑off. And you'll work with Domain Delivery Leads to prioritise BAU, small change and transformation work.
• Working in a highly outsourced IT environment
• Strong knowledge of IT applications and services within the Lloyd's or wider insurance market
• Senior stakeholder engagement, with the confidence to influence and challenge
• Service management and ITSM frameworks (ITIL v4, COBIT), especially Incident, Problem, Change and Release
• Managing third‑party suppliers and service agreements
• Application and service ownership across complex environments
• Data analysis, reporting and performance management
• Budget management, forecasting and cost optimisation
• Microsoft technologies (O365, SharePoint, Teams) and public cloud platforms (Azure, AWS)
• You're curious. You focus on what matters. And you're comfortable owning outcomes.
• We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of

Benefits

Additional Information

Lloyd's is the world's leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market's brightest minds , working together for a braver world. Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that's more sustainable, resilient and inclusive, you'll find a home at Lloyd's - build a braver future with us. Lloyd's are seeking to recruit a Business Application Lead to play a critical role in shaping how our technology supports the Lloyd's market. These are senior, strategic roles where your voice matters, your decisions count, and your impact is visible. You'll work at the intersection of business, technology and operations. Partnering closely with senior stakeholders, Change leaders and our delivery partners, you'll help ensure our applications are resilient, effective and focused on what matters most.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at lloyds? Share your experience