Food Service Assistant

About the role

As a Food Services Assistant, you'll be working in one of our stunning Partnership hotels and supporting the profitable running of the catering operation there. You'll be working alongside a dedicated team of hospitality professionals to deliver a first-class guest experience. Bala Lake Hotel, Activity Base and Spa it's our Place in the Mountains. Situated in the beautiful Snowdonia National Park looking out across spectacular mountains and just a short stroll from Llyn Tegid (Bala Lake), it's a magical place to work. If you are looking for a hotel with a difference, this could be it. You'll be surrounded by a team of passionate and dedicated hospitality Partners to give our guests the best experience possible. What is different about our guests though, is that they are Partners, their friends and family. As co-owners in the business, you'll see this difference in the way your teammates and you approach your job and carry out your responsibilities. The hotel offers both activity and relaxation in beautiful surroundings, guests can spend their stay taking part in one of the many activities such as Segways; Crossbows; Archery; Field Archery; High Ropes Aerial Challenge; Gladiator Challenge and Leap of Faith; Low Ropes Course with Zip Wire; Laser Clay; Monster Trucks; Bala's own Escape rooms and Cyber Tag or relaxing and pampering themselves in our luxurious Spa overlooking Llyn Tegid (Bala Lake) towards the Arenig mountain. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Responsibilities

• Day-today responsibilities will include:
• Showing flexibility to work in different areas of the hotel when needed. Always ready to lend a hand to your fellow team members. and ensure the smooth running of the hotel.
• Adhering to the highest standards of health and safety to ensure a safe working environment for both fellow Partners and guests.
• Using your excellent organisational skills to prioritise tasks.
• Interacting with guests in a friendly and welcoming manner and sharing your passion for good food and drink.
• Essential skills/experience you'll need
• Able to work in a fast-paced environment
• Great customer service skills.
• Good organisational skills.
• Ability to remain calm under pressure and find solutions quickly when issues arise.
• Desirable skills/experience you may have
• Previous experience in a hospitality environment.
• Closing Date:
• June 9, 2026
• Pay:
• £13.00 (£13.25 After 90 days)
• Contract Type:
• Temporary
• Hours of Work:
• Varied hours of full time work (37.5 hours a week) across seven days to include early starts, late finishes, evenings and weekends between the hours of 07:00 - 22:00.
• Job Level:
• Partnership Level 10
• Where You'll Be Working:
• Bala Lake Hotel, Llangower, Bala, Gwynedd, LL23 7BS
• ABOUT THE PARTNERSHIP
• We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.
• We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
• As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
• We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
• As Partners, we make all the difference. And, we all own it.
• Important points to note:
• We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
• We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

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