Customer Service Representative
External
Lumbermens · Toledo, OHFull-timeOn-site1mo ago
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About the role
Headquartered in Grand Rapids, Michigan since 1955, Lumbermen's operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota. A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered .
Responsibilities
- Working at our Toledo facility, the Customer Service Representative will specialize in our building materials division. Your team will serve as a call center for our Michigan market. Day-to-day responsibilities include:
- Living Out Lumbermen's Culture - Modeling Lumbermen's core values while creating an atmosphere where Lumbermen's is 'first choice' of our customers.
- Modeling Safety - Being a safety-minded team player who will contribute to the protection of all employee owners.
- Quoting Products - Generating and delivering product quotes for customers accurately and in a timely manner.
- Managing Inventory - Maintaining and managing inventory stock levels.
- Customer/Vendor Support - Answer incoming customer/vendor inquiries and assisting them in timely problem resolution.
- Order Data Entry - Entering incoming orders received from customers accurately and efficiently.
- Production Collaboration - Working in tandem with the production team to ensure timely completion and delivery of customer orders.
- At Lumbermen's, our business is built on relationships. It's crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.
- REQUIRED EDUCATION/EXPERIENCE
- High School diploma/GED required
- College degree preferred
- Some experience with Distribution & Supply Chain
- 2-5 years' experience in a professional customer service environment
- REQUIRED SKILLS
- Strong communication skills, both verbal and written
- Friendly, professional demeanor
- Dependable
- Ability to work cooperatively with fellow employee owners
- Ability to effectively move between a variety of tasks
- Ability to productively manage tasks and complete work accurately in a timely manner
- Proficient in Microsoft Office
Benefits
A collaborative and supportive work environmentESOP ( Employee Stock Ownership Plan ) - generous company-funded retirementMedical, dental, vision, and life insuranceFlexible spending/health savings account401(k)The SOURCE - free and confidential support resources for our teamUlliance Life Advisor EAPClothing allowance (for applicable roles)Paid time offPaid holidaysTraining and developmentAdvancement opportunitiesHealth insuranceDental insuranceVision insuranceFlexible scheduleEquity / stock options
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