Customer Service Technician (T2)

About the role

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Responsibilities

• Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
• Uses escalation policies as required to keep management informed of down situations.
• Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
• Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
• Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
• Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.
• Functional Knowledge
• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks
• Business Expertise
• Has a good understanding of how the team integrates with others to achieve objectives
• Leadership
• May provide informal guidance and support to more junior team members
• Problem Solving
• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
• Impact
• Impacts the quality of own work and its contribution to the team
• Interpersonal Skills
• Uses communication skills to regularly exchange information
• Additional Information
• Time Type:
• Full time
• Employee Type:
• Assignee / Regular
• Travel:
• Yes, 10% of the Time
• Relocation Eligible:
• No
• For all sales roles, the posted salary rang

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