Customer Service Representative BeNeLux

About the role

The purpose of this role is to manage and optimize customer relationships and order fulfillment within the European Customer Service team. Operating in a professional capacity, the successful candidate will drive customer satisfaction, coordinate cross-functional processes, and independently develop an assigned customer base to support overall business success.

Responsibilities

• This position operates under a hybrid work arrangement.
• Act as the primary point of contact for all business customer inquiries regarding label solutions.
• Manage end-to-end order processing, pricing alignment, and delivery schedule coordination.
• Collaborate actively with field sales, logistics, and production teams to ensure smooth and seamless customer service.
• Take independent responsibility for managing and developing your assigned customer base with a focus on success and goal-oriented growth.
• Work cross-border with international teams to build strong, lasting relationships with customers in the Benelux region.
• Required:
• Commercial or technical training, a corresponding university degree, or an equivalent qualification.
• Professional experience in B2B sales or corporate customer service, preferably within an international environment.
• Mandatory fluency in both Dutch and English.
• Skills you need to succeed:
• A creative and entrepreneurial mindset with a passion for driving innovative projects forward.
• Strong interpersonal skills to foster cross-border relationships and collaborate effectively within diverse teams.
• What We Offer Here's a glimpse of the great benefits you can expect:
• Commuting & On-site Perks: Take advantage of free and enclosed parking in a well-located building, or opt for a commuting allowance/100% reimbursement for public transport.
• Professional Development: Invest in your growth with a €500 annual individual training budget, access to lots of internal training/mentoring programs and a budget for hardware when working from home.
• Why join Avery Dennison
• Equal Opportunity Employer
• Pay Transparency Statement

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