Senior Solutions Engineer

About the role

Kizen's Platform, AI Agents & True Context Technology (TCT) power millions of mission-critical experiences for leading organizations in highly regulated industries (insurance, healthcare, financial services). Our platform helps organizations automate the workflows that matter most - from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically. And that's just the beginning. With Kizen, developers can build new enterprise applications and impactful AI agents, while business users can customize dashboards and agents using natural language, low-code, or code - all on the same platform. What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection - all built on an AI-first architecture that's easy to adopt, scale, and trust. We're solving real operational problems and helping the world's most complex organizations work faster, smarter, and more humanely. Join us in transforming how industries work - one workflow, one agent, and one customer success story at a time. Are you a tech-savvy problem-solver with a passion for creating world-class customer experiences? Ready to play a key role in transforming how businesses harness the power of AI? If so, this is your moment. We're looking for a Senior Implementation Engineer/Senior Solutions Engineer who's ready to roll up their sleeves, collaborate with clients, and drive meaningful change through innovative software solutions. This isn't just a job - it's a front-row seat in shaping the future of AI-powered business platforms. This is a career-defining opportunity to be part of something truly special. As a Senior Solutions Engineer at Kizen, you'll be at the intersection of cutting-edge tech, operational transformation, and customer success. You'll work directly with clients, customizing our rapidly growing low-code platform for everything from sales to marketing and operations - all while building scalable, data-driven solutions that make a real impact. You'll be surrounded by high-performing, mission-driven teammates and work closely with our implementation, product, and data teams. The work you do won't just be noticed - it'll be celebrated.

Responsibilities

• Transforming client needs into powerful solutions using our low-code platform
• Guiding clients through the entire deployment journey - from kickoff to go-live
• Working with APIs, automation tools (like Zapier/Workato), and data pipelines to build seamless integrations between platforms
• Cleaning and transforming data to ensure every field lands in the right place, at the right time
• Delivering hands-on training to help clients unlock the full potential of Kizen
• Continuously identifying areas to improve processes using real-time data insights
• Tracking tasks, reporting progress, and proactively clearing blockers to keep things moving fast
• Becoming a trusted advisor to clients by translating technical complexities into simple, clear guidance
• Minimum Requirements - What You Bring to the Table
• 7+ years of SaaS implementation experience - bonus points for working directly with clients
• A deep love for tech, data, and using both to drive better outcomes
• Hands-on experience with data transformation (Excel, Python, ETL/API work)
• Experience configuring customizable, low-code platforms
• Excellent communicator - you're equally confident speaking to a developer or a CEO
• A knack for teaching others - whether it's running a training or creating killer documentation
• Proactive mindset: you don't wait for problems to come to you - you go find them (and fix them)
• Obsessive attention to detail - you take pride in precision
• A growth mindset: you're hungry to learn, adapt, and level up every single day
• Excitement about working from the Austin office 4 days a week
• Ideal Requirements
• 7+ years of SaaS implementation experience
• Experience in insurance or healthcare verticals
• Fluent in SQL, Excel wizardry, or Python scripting
• Experience with automation tools like Workato
• Prior work with BPM or CRM platforms
• Background in project management or consulting
• A desire to lead, grow quickly, and leave a legacy
• We're looking for a person who:
• Thrives in fast-paced environments and doesn't shy away from a challenge
• Loves using data to question the norm and drive smarter decisions
• Has an entrepreneurial spirit and wants to help build something game-changing
• Genuinely enjoys helping others succeed - and has the tech chops to back it up
• Is excited about AI, automation, and being on the frontlines of tech innovation
• Why Kizen
• We're a fast-growing

Benefits

Additional Information

Location: Austin (Domain), TX (In-office 4x per week) Company: Kizen, www.kizen.com OTE - $167,500-$223,000 - Uncapped commission

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