Program Manager - Admin

Responsibilities

• Hard Services Management (Technical Operations):
• Oversee operations and maintenance of all critical engineering systems, including:
• o HVAC systems (chillers, AHUs, FCUs)
• o Electrical systems (HT/LT panels, transformers, UPS, DG sets)
• o Plumbing systems, STP/ETP, water management
• o Fire & life safety systems (hydrants, sprinklers, alarms)
• o Building Management Systems (BMS)
• Ensure preventive and predictive maintenance programs are implemented and tracked.
• Maintain zero downtime for critical systems through proactive monitoring.
• Manage AMC contracts, vendor SLAs, and performance reviews.
• Lead energy optimization and cost reduction initiatives.
• Soft Services Management:
• Manage housekeeping, pest control, landscaping, façade cleaning, and waste management.
• Ensure high hygiene standards across all areas including workspaces, washrooms, cafeterias, and common areas.
• Implement SOPs and service benchmarks for consistent service delivery.
• Conduct regular audits and drive continuous improvement.
• Oversee cafeteria operations and vendor performance (if applicable).
• Workplace Experience, Events & Client Visits:
• Plan and execute corporate events, leadership visits, and town halls.
• Manage VIP visits, audits, and client walkthroughs ensuring world-class experience.
• Coordinate workspace readiness, branding, and hospitality services.
• Ensure seamless meeting room management and space utilization.
• Drive initiatives to enhance employee experience and engagement.
• ESG (Environmental, Social, Governance) & Sustainability
• Lead ESG initiatives aligned with frameworks such as GRI, BRSR, and ISO 14001.
• Drive programs on:
• o Energy efficiency and carbon footprint reduction
• o Waste segregation and recycling
• o Water conservation
• Track and report ESG KPIs and metrics.
• Support sustainability certifications such as LEED / IGBC / WELL.
• CSR (Corporate Social Responsibility)
• Coordinate CSR initiatives such as:
• o Community outreach programs
• o NGO partnerships
• o Donation drives and employee volunteering
• Ensure alignment with company CSR strategy and compliance requirements.
• Track CSR impact and reporting metrics.
• Compliance, Risk & Governance
• Ensure adherence to all statutory and regulatory requirements, including:
• o Fire safety norms
• o Electrical safety compliance
• o Labor laws and vendor compliance
• Maintain all licenses, permits, and audit documentation.
• Conduct internal audits and support external audits (ISO, ESG, statutory).
• Drive Business Continuity Planning (BCP) and emergency preparedness.
• Vendor & Builder Management
• Manage relationships with:
• o Landlords/builders/developers
• o Facility vendors and service providers
• Oversee lease compliance and coordinate with builders on:
• o Fit-outs and handovers
• o Infrastructure issues
• Ensure vendor SLAs, KPIs, and contractual obligations are met.
• Work Order & Asset Management
• Manage CMMS/CAFМ tools for:
• o Work order tracking and closure
• o Preventive maintenance scheduling
• o Asset lifecycle management
• Ensure timely resolution of service requests.
• Maintain asset registers and documentation.
• Financial & Budget Management
• Prepare and manage facility budgets (OPEX & CAPEX).
• Track expenses, identify cost-saving opportunities, and optimize spend.
• Manage procurement processes and vendor negotiations.
• Ensure adherence to financial controls and audit requirements.
• People Management & Leadership
• Lead and manage a team of:
• o Engineers
• o Supervisors
• o Soft service staff
• Drive performance management, coaching, and development.
• Ensure high levels of team engagement and productivity.
• Manage staffing, rostering, and manpower planning.
• Stakeholder Management
• Act as a key interface between business units, leadership, and vendors.
• Build strong relationships with internal stakeholders to understand requirements.
• Provide regular MIS reports and dashboards to leadership.
• Handle escalations and ensure high stakeholder satisfaction.
• Training & Capability Development
• Conduct training programs for:
• o Safety

Benefits

Additional Information

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration. With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

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