Quality Assurance Handler

Responsibilities

• Conduct quality audits on open claims, closed claims and telephone calls
• Identify areas of failure, both on an individual and broader operational level
• Conduct feedback session with claims handlers
• Work with Team Leaders to support quality improvement plans for individual team members
• Identify process improvement opportunities to improve quality of claims handling
• Support broader technical claims functions, such as complaints and payment controls

Requirements

• 5+ years of claims experience in one of the following product lines - property, auto, travel, liability
• 2+ years of experience in conducting quality assurance of insurance claims
• Strong organisation and ability to prioritise independently
• Comfortable using data to make decisions
• Team-oriented, hardworking, and ambitious
• Startup or high-growth experience is a plus
• Why join us
• This is a chance to grow faster than you would at a traditional insurer or claims business.
• You'll get real responsibility, real training, and the opportunity to build your career in a high-performance environment that rewards talent and hard work.
• If you're ready to step up, work hard, and build a career in claims, we'd love to hear from you.
• Our Values
• Move Fast - Act decisively, iterate quickly, optimise for momentum.
• Always Overdeliver - We exceed expectations in everything we do.
• Think Customer-First, Always - The customer experience drives every decision.
• Challenge the Status Quo - We innovate relentlessly and never settle for 'good enough.'
• Say It How It Is - Transparency and direct communication build trust.
• Compensation & Benefits
• Competitive salary beyond the industry standard
• Remote working role
• Quarterly performance bonus: up to 15% of quarterly salary
• Equity participation: stock options as an early-stage team member
• Medical, dental and vision insurance
• 401K match (4%)
• 20 Days Paid time off
• Accelerated promotion track in a high-growth environment

Benefits

Additional Information

Ready to grow your claims career faster than the traditional industry allows? We're looking for a Quality Assurance Handler to join ClaimSorted. This role is ideal for: a Quality Assurance Handler who wants to build their career at a company that rewards performance, not tenure someone with 5+ years of claims experience who is hungry to learn and grow fast We are not looking for tenure for the sake of it . We are looking for people with talent, ambition, work ethic, and the drive to build a real career . About ClaimSorted ClaimSorted is a Third-Party Administrator (TPA) that manages insurance claims end to end on behalf of insurers, in a ~$200B industry. We combine a high-performing claims team with an AI-enabled platform to deliver claims up to 3x faster , with better service and better economics for insurers. We're backed by Y Combinator, Atomico, and Eurazeo , have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums .

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