Customer Account Manager, SMB

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As part of our Sales team, the Customer Account Manager will have the opportunity to lead Shopmonkey's customer expansion initiatives in our SMB segment. You are responsible for building relationships with customers and expanding their spend with Shopmonkey via additional licenses, add-ons, and new products. This is a closing role cross selling into the customer base of thousands of Shopmonkey users. Please note this is a hybrid role, with in-office expectations 2 days/week in our Larkspur, California office. As a Customer Account Manager, you will: Build and maintain a pipeline of high-quality opportunities within our SMB customer base Define and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customer's lives Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services Communicate accurate and realistic forecast information to the management team by ensuring our CRM and payments processing platform are being utilized and managed effectively Learn tried and true SaaS sales strategies Learn all about the Shopmonkey full product suite, our customer's journey, and the automotive industry Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help Communicate thoughtful, customized solutions that help customers move forward and grow their business To be successful in this role, you will need: 2+ years of sales experience, preferably at a technology company, with a track record of top performance. Experience managing month to month and multi annual contracts with multiple products in use Ability to understand Shopmonkey's technology platform and build meaningful relationships with customers of varying technical savvy. Aptitude to operate in a highly ambiguous and fast-paced environment. Demonstrated passion for the startup community and new technology businesses. Superior verbal and written communication skills with an abundance of charisma, empathy, humility, and humor. Thirst for personal growth, team player mentality, and equal willingness to teach and learn. Willingness to travel 20-30% with onsite visits to clients This average OTE for this position is $120,000 - $130,000. The range provided is Shopmonkey's reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included. Why Shopmonkey? Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks ( benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status: 💪🏼 Health & Wellness Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date Short term and long term disability Employee assistance program Reimbursement for a personal health and wellness membership Generous parental leave 401(k) available upon hire ✈️ Time Off 11 paid holidays Flexible time off - take the time off you need! 🥰 Giving Back Matching donations for approved charitable organizations Group volunteer efforts Check out our founder's story , life page , or hear from real employees about what it's like to work at Shopmonkey. Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive. About the Industry The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience. About Shopmonkey Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B. In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth. In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business

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