Accounts Receivable Representative

Responsibilities

• Manage and prioritize a high-volume AR portfolio across a large customer base
• Communicate with customers through 100+ emails per day and a minimum of 50 outbound calls daily
• Drive timely payment collection while maintaining a strong customer experience
• Handle inbound AR-related calls and billing inquiries with professionalism and urgency
• Analyze customer communications and proactively address key issues to reduce repeat contact and back-and-forth
• Research and resolve service and parts billing discrepancies
• Interpret and communicate third-party data exchanges clearly and effectively to customers
• Maintain accurate records, reporting, and system updates (including Excel-based tracking)
• Partner with internal teams and utilize tools such as SharePoint to manage documentation and workflows
• Respond to both internal and external inquiries within established service-level timelines

Requirements

• Experience in a high-volume communication environment (verbal & written)
• Prior remote work experience required
• Ability to quickly identify key information and drive efficient resolution
• Working knowledge of Excel and SharePoint
• Strong attention to detail, time management, and prioritization
• Customer service, collections, or AR experience strongly preferred
• We offer a comprehensive benefits package designed to support you and your family, including:
• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
• For a more detailed view, visit: www.totalrewards.lithiadriveway.com .

Benefits

Additional Information

Dealership: L0105 Lithia Home Office Lithia & Driveway | Accounts Receivable Representative At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People , and a strategy that creates possibilities and pushes us to reach our potential. The Accounts Receivable (AR) Representative serves as a key liaison between Lithia & Driveway and our customers, delivering exceptional service to parts and service accounts while managing a high-volume AR portfolio, driving timely collections, and resolving billing inquiries. This is a fast-paced, metrics-driven role supporting a high-volume customer base, requiring strong communication, efficiency, and the ability to resolve issues with minimal back-and-forth. Location: Remote (prior remote work experience required ) Compensation Range: $16.85-24.05 , with a typical starting at $21.00 . Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.

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