Technical Support Engineer

Responsibilities

• Incident management: Act as primary responder for production incidents - triage, investigate, contain, resolve, and conduct post-incident reviews
• Log & code analysis: Monitor and analyse application logs (e.g. via CloudWatch) to identify root causes of bugs or failures and liaise with L3 team
• Data patching & SQL operations: Perform production data patches, write and validate SQL scripts for fixes and data corrections, ensuring accuracy and auditability
• Production deployment support: Assist in and oversee production deployments; validate releases, rollback if needed, and coordinate with relevant stakeholders
• Vulnerability tracking: Proactively identify, log, prioritise, and follow up on security vulnerabilities and technical debt items
• New Initiatives: Support technical support for new projects to improve maintainability, performance, and reliability
• Backup: Cover technical queries, decisions, and stakeholder communications during team members' absence; escalate only when design-level or final authority decisions are required
• Debugging & Tooling: Use CloudWatch, Python scripts, and internal tooling to diagnose issues, automate repetitive tasks, and improve observability

Requirements

• Diploma or degree in Computer Science, Information Technology, or a related field
• Relevant certifications in cloud operations or ITIL (preferred, not mandatory)
• SQL: Strong proficiency (able to write, review, and safely execute data patches and investigative queries in production)
• CloudWatch: Experience querying logs, setting up alarms, and using metrics for incident diagnosis
• Python: Preferred for scripting, automation, and ad-hoc technical tasks
• Incident management: Hands-on experience handling production incidents end-to-end, including on-call or after-hours coverage
• Production deployment: Familiarity with deployment pipelines, release processes, and rollback procedures
• Debugging & log analysis: Systematic approach to root-cause analysis using logs, traces, and code review
• Code comprehension: Able to read and review code (Python preferred) to identify bugs; contributes to refactoring initiatives
• Security awareness: Able to identify vulnerabilities, assess risk, and maintain a prioritised tracker proactively
• Experience working in agile or fast-paced product teams, comfortable with ambiguity

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at ASCEND ASIA CORPORATE SERVICES PTE. LTD.? Share your experience