Service Manager

Responsibilities

• Lead and manage all service activities including field services, maintenance, repairs, shutdowns, and technical support for mining and rock processing equipment.
• Ensure strict adherence to Sandvik Safety, Health & Environment (SHE) standards and promote a strong Zero Harm culture.
• Drive operational efficiency and service excellence, ensuring timely, high‑quality and cost‑effective service delivery.
• Own service performance, including planning, resource utilisation, job execution, and continuous improvement.
• Manage service financial performance, including revenue, margins, cost control, forecasting, and invoicing in collaboration with Finance.
• Build and maintain strong customer relationships, acting as a trusted service partner and escalation point.
• Identify and develop service and lifecycle business opportunities together with Sales and Key Account teams.
• Lead, coach, and develop service teams, ensuring the right skills, engagement, and performance culture.
• Ensure compliance with Sandvik policies, Code of Conduct, internal controls, and audit requirements.
• Your profile
• Degree or diploma in Engineering or a relevant technical discipline (or equivalent experience).
• Significant experience in service operations within mining, heavy equipment, or industrial environments.
• Proven people leadership experience, with a strong ability to lead teams in demanding operational conditions.
• Solid understanding of service execution, customer support, and lifecycle solutions.
• Strong safety mindset and experience working in high‑risk operational environments.
• Commercial awareness with experience managing service performance and contributing to profitability.
• Strong communication skills in English.
• A glimpse of our culture
• At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and, thereby, our customers. Visit our stories hub , LinkedIn or Facebook to get to know us better.
• Want to be part of our organisation?
• If you are committed to innovation, customer satisfaction, and excellence in safety, we encourage you to apply online at www.home.sandvik/careers , by no later than 14 July, 2026. Job Req. ID # R0091002
• Contact information
• For further information about this position, please contact:
• Human Resources: +243 973731776
• Deadline: 14 July 2026
• Réquisition numéro: R0093891
• Note: Only short-listed candidates will be contacted. Any applicant who does not hear from us by the end of July 2026 should consider his/her application as unsuccessful.

Benefits

Additional Information

SERVICE MANAGER Sandvik Mining and Construction DRC is a Sales Unit based in Lubumbashi within Sandvik Mining and Rock Solutions, a Business Area and a leading supplier of equipment, tools, services, and support for the mining industry. We also provide solutions and expertise across a wide range of applications, including rock drilling, rock cutting, loading and hauling, tunnelling, and quarrying. We operate sustainably and responsibly. To achieve this, we always act in accordance with our high ethical standards, putting safety first and always showing respect for the environment and the communities in which we operate. Job Purpose The Services Manager is responsible for leading and growing Sandvik's service operations within the assigned territory, ensuring safe, profitable, and customer‑centric delivery of lifecycle services. The role focuses on operational excellence, service profitability, people leadership, safety compliance, and customer satisfaction, while supporting Sandvik's market growth and strategic objectives. Your mission As Services Manager, you will be responsible for leading safe, profitable, and customer‑focused service operations, ensuring high service quality across the installed base while supporting business growth through Sandvik's lifecycle services offering. You will play a key leadership role, combining operational excellence, people development, customer engagement, and strong safety leadership in a dynamic and challenging mining environment.

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