Technical Customer Success Manager

Responsibilities

• Run the technical programs. Lead weekly office hours, monthly deep-dive webinars on the patterns enterprise customers actually struggle with: error handling, AI agents, self-hosting at scale, security and governance, and best practices, lead demos in the weekly group onboarding calls
• Own the enterprise Slack channel. Be the technical expert in the room - triage, answer, escalate to Product when needed, and turn recurring threads into reusable content.
• Help with implementation. Jump into activation calls when a customer is stuck. You're not the end-to-end implementation owner - you're the technical assistant that unblocks them and gets them back to self-serve.
• Partner with other teams to build the playbooks.
• Reference workflows, integration patterns, security/governance guides, migration guides, AI agent patterns. The library you build is what makes the segment scale.
• Translate the common questions and hurdles you see in Office Hours/webinars into reusable technical assets.
• Build advanced use-case templates, video tutorials, and technical documentation that the Digital CS team can distribute in automated campaigns.
• Build internal automations. When the CS team needs an n8n workflow to automate something internally - health-score triggers, lifecycle alerts, Slack ↔ Vitally syncs - you build it. Best dogfooding in the company.
• Drive retention through technical health. Identify accounts whose technical setup is fragile (single point of failure, no error handling, scaling issues, brittle credentials) and intervene before that becomes a renewal conversation.
• Product Feedback Loop. Act as the voice of the scaled technical user. Synthesize the friction points you observe in live sessions and feed them back to the Product and Engineering teams to improve the core n8n experience.

Requirements

• 💼 Relevant Background: 3-5+ years as a high-performing individual contributor in Solutions Engineering, Technical Account Management (TAM), Technical Onboarding, or Developer Advocacy within a B2B SaaS environment.
• ⚙️ Technical Skillset: Hands-on experience with APIs, webhooks, JSON, JavaScript, and workflow automation. You understand how backend systems talk to each other and can troubleshoot complex integrations on the fly.
• 🗣 The "Educator" Skillset: Exceptional presentation and communication skills. You are highly charismatic and comfortable commanding a room (or a Zoom call) of 50+ engineers, developers, or ops leaders, breaking down complex concepts into digestible pieces.
• 🌱 Scalable Mindset: You possess deep empathy for builders and developers. You have a "solve it once, document it for everyone" mentality, constantly looking for ways to turn a 1:1 solution into a 1-to-many asset.
• 🎓 Technical degree (e.g., Computer Science, Machine Learning, etc.)
• 🤖 Hands-on experience with n8n is a massive plus
• Why join us? At n8n, you'll help shape how Customer Success scales at one of Europe's fastest-growing startups. You'll have a direct impact

Benefits

Additional Information

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we're changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we've grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we've: Cultivated a community of more than 650,000 active developers and builders Earned 190K+ GitHub stars, making us one of the world's Top 40 most popular projects Backed by top investors, from Sequoia's first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That's the company we've built. Now we'd love to see what you can build. If you're applying, try n8n out - whether you're technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register . We're in a defining moment of an incredible journey. Come and build with us. We are looking for a highly technical educator and problem-solver to be the technical anchor of our Scaled Enterprise CS team (€20k-50k ARR segment). As a complex, developer-focused platform, n8n requires deep architectural understanding. In this individual contributor role, you won't be managing a traditional 1:1 book of business. Instead, you will act as the "technical unblocker" for hundreds of Enterprise customers simultaneously. You will design and lead one-to-many technical enablement sessions, host live office hours, build advanced workflow templates, and step in for strategic, targeted interventions when our automated systems flag an account that is struggling with architecture or node configurations.

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