IT Operations Manager

About the role

Job Description Manage the Company's IT infrastructure and services, including end-user computing. Manage and govern IT infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters. Responsible for the Company's infrastructure related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities. Perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, change requests and application support. Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution. Assist with IT audit management and matters. Ensure delivery and solution comply with internal policies, procedures, standards, and compliance requirements. Contribute and document IT Ops procedures and standards as needed in knowledge base. System and network patching, capacity and performance management. Assess system performance and recommend improvements. Ensure data is handled, transferred, or processed according to the Company guidelines and established processes. Job Requirements Degree in Engineering/Business/Finance/Computer Science or equivalent. Minimum 5 years of experience of strong hands-on technical experience in IT Infrastructure and IT Operations. Good understanding of key technologies adopted such as Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualization, Networking, Backup/Recovery and Security tools. Work experience in FSI (Banking & Insurance) and knowledge in MAS Technology Risk Management (TRM) would be an advantage. Relevant Professional Certifications (e.g. Microsoft, Azure Cloud, Networking, Security) would be advantageous. Proficiency in ITIL & ITSM. Some project management experience would be beneficial. Strong experience in managing internal stakeholders, end users and vendors. Good teamwork, problem-solving and analytical skills. Fluent in English, both spoken and written.

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Company Intel

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