Motor Finance Customer Service Advisor

Responsibilities

• As a Telephony Agent, you will be responsible for handling inbound and outbound calls from customers/clients, providing exceptional customer service, and resolving any customer/client queries or issues.

Requirements

• Experience in high-volume telephony complaint handling within financial services
• Strong verbal communication, active listening, and clear written communication skills
• High attention to detail
• Confidence explaining regulated processes and complex decisions in a customer-friendly way
• Ability to work effectively in an SLA-driven environment with competing priorities and tight deadlines
• Desirable Knowledge
• Experience working within the motor finance sector
• Understanding of FCA DISP rules, Consumer Duty, and financial services redress frameworks
• Familiarity with Claims Management Companies (CMCs) and FOS escalation processes
• About Huntswood: Huntswood, a ResultsCX Company, is an organisation born of the desire to make a positive difference and key to that are people in the organisation.
• Huntswood offers the chance to build your experience in a professional, fast-paced environment working with major organisations, along with long-term opportunities to collaborate on future projects that will help you grow your skills and develop your career.
• So, if you want to join this growing team of excellent associates and make a positive difference apply now!
• 'It's not just about what we do, but the way we do it. And it's our values that make us special.'
• To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

Additional Information

Huntswood is looking for a talented Telephony Agents with experience in financial services to join an exciting project with the growing Motor Finance Sector. Start Date: Monday 26 May Day Rate: £155 a day IR35 Status: Husp Umbrella only recruitment - This is only available to individuals working via Husp Umbrella company, we can assist you with this Location: Working from home Working Hours: Monday to Friday, 9am to 6pm Duration: An inital contract to the end of June with a 3-month extension expected

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