Regional Banking Manager II

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Location: 10 N Church St West Chester, PA 19380 or 3915 Chichester Ave Boothwyn, PA 19061 or 1835 Lincoln Hwy E Coatesville, PA 19320 or 1349 Wilmington Pike West Chester, PA 19382 or 4 Brandywine Ave Downingtown, PA 19335 or 701 E Lancaster Ave Downingtown, PA 19335 Hours: Monday-Friday 8:00am-5:00pm (Must be flexible around branch hours) Function : Supervise and manage a region of Community Branch Managers with effective coaching and guidance to achieve established Retail Goals. Designs and manages Retail product development and execution strategy. Duties and Responsibilities: - Assists the Manager/Branch Administration to ensure profitable growth, superior service and the efficient and effective operation of the area branches by performing the following functions: o Develops a strong Our Share Future Sales & Service culture throughout the branch and region with the review and inspection of Customer Insight surveys and adherence to the Services standards outlined in the Branch Playbook. o Assists and inspects the execution of sales skills and service standards in support of the Bank's Our Shared Future purpose, five values and core drivers o Uses personal and professional skills to solve problems, clear roadblocks to success, provide direction and clarification, act as information source, and communicate expectations and standards, and provide feedback on performance. o Reviews and recommends improved operating policies and ensures the proper implementation of approved changes. o Assists with operational excellence in resolution of operational and customer problems. o Conducts monthly managers' meetings, weekly manager conference calls, etc. o Coaches Community Banking Managers to achieve pre-determined branch sales goals. o Participates in a rotation schedule to attend new hire training and welcome new colleagues to the branch family. o Promotes teamwork and lateral service within branches. o Reviews, evaluates, and approves loans within specified lending limits. o Approves capital expenditures. o Assists branches in the recovery and prevention of fraud/loss. - Communicates with branch personnel to provide training and to review bank policies, product knowledge, and customer service responsibilities. Ensures that branch personnel meet standards of professionalism. - Performs certain "first-line" Human Resource functions: o Delegates appropriate duties and responsibilities to subordinates. Instructs employees in time management techniques to help them complete their duties in an efficient manner. o Coordinates with Regional Management and Human Resources on branch staffing needs, including active recruiting. Ensures staff development and handles succession planning and other personnel issues as needed. o Completes employee performance reviews and conducts interviews with employees to discuss performance, goals, and objectives. o Makes recommendations for branch personnel regarding employment, performance ratings, salary changes, promotions, transfers, and terminations - including personnel development and career planning. - Calls on existing and prospective bank customers in order to enhance relationships, develop new business, and increase bank market share. Acts as a project manager on behalf of the Retail Division to include various bank-wide initiatives including Audit responses, product design, staffing consultation, sales strategies, etc. - When called upon, acts as a mentor to newer position Regional Managers. - Establishes a leadership role in civic and community functions to enhance image and develop business. - Interacts with other bank officers to further expand existing customer relationships and develop new contacts. - Maintains prescribed security controls to protect the branch against criminal and fraudulent operations and unnecessary risk or exposure. - Ensures that branch facilities are in good operational repair and recommends capital improvements. - Keeps informed of current developments and trends and federal and state regulations as they relate to all areas of branch operations. - Maintains a good working relationship with all bank employees. Demonstrates the ability to work independently. Works as a team player to contribute to the success of the department and in turn the organization. - Completes NMLS requirements as part of the S.A.F.E. Act certification. Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act. This registration must be maintained annually in accordance with the S.A.F.E. Act - Assumes additional duties as required. Physical Demands: Operates a keypad device: 40% of the day; operates office equipment: 10% of the day; Travels: 50% of the day. Sitting is required 30% of the day; walking is required 20% of the day. Must be able to occasionally l

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