Corporate Analyst Program - Business Analyst (Berkeley Heights, NJ)

Responsibilities

• Manage and curate the knowledge base as part of a cross-functional Knowledge Management team, ensuring content is accurate, accessible, and aligned to user needs.
• Analyze content performance and identify opportunities to improve usability and self-service.
• Support adoption of AI tools across service teams.
• Share insights and updates with stakeholders through reporting and communication.
• Coach associates on knowledge best practices and provide quality feedback on content.
• Contribute feedback to improve internal tools and systems.
• What you will need to have:
• Recent graduate of a bachelor's degree completed in December 2024 or after in Business Administration, Finance, Economics, Statistics, Business Analytics, or Management
• 3.0+ GPA
• 0-2 years of professional work experience
• What would be great to have:
• Previous internship experience.
• Advanced knowledge of Excel and PowerPoint.
• Demonstrated ability to cultivate relationships and work collaboratively and cross-functionally with all levels of staff and leaders.
• Experience working in a fast-paced environment with flexibility to adapt to changing priorities.
• Military-Affiliated candidates are encouraged to apply (Veterans, Military Spouses, and Guard/Reservists).
• Important info about this role:
• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• Salary Range
• $62,250.00 - $99,600.00
• These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
• It is unlawful to discriminate against a prospective employee due to the i

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Corporate Analyst Program - Business Analyst (Berkeley Heights, NJ) 2027 Corporate Analyst Program The Fiserv Corporate Analyst Program is a two-year early career development experience designed to accelerate growth in the fintech industry. Through two structured assignments within a designated business track, analysts gain hands-on experience, build professional skills, and collaborate across teams to solve real business challenges. As a performance-driven company, Fiserv is committed to developing emerging talent and creating opportunities for those who demonstrate initiative, growth, and impact. The program includes formal training, mentorship, and exposure to senior leadership, all of which support long-term career development within the organization. What does a successful Business Analyst do? Our knowledge base is the foundation for our AI-powered tools, serving as the central source of information across service teams. As part of the Knowledge Management team, you will play a key role in ensuring content is accurate, accessible, and easy to use for both clients and associates. In this role, you will analyze how knowledge is used, identify barriers to self-service, and apply data-driven insights to improve content quality and effectiveness. You will also help drive adoption of knowledge and AI capabilities by partnering with cross-functional teams and educating associates on how to leverage these tools effectively. If you enjoy working at the intersection of data, content, and user experience-and want to help shape how AI delivers value across an organization, this role offers a unique opportunity to make a meaningful impact.

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