Sales Account Executive

About the role

You will be responsible for developing existing customer relationships, increasing account performance, reactivating dormant accounts, and securing new business opportunities. This is a proactive sales role focused on account growth, customer retention, and achieving measurable commercial results. Working closely with customers and internal departments, you will become a trusted point of contact while contributing directly to company sales objectives.

Responsibilities

• Manage and develop an established portfolio of plumbing and builders' merchants.
• Achieve monthly sales, revenue, and account growth targets.
• Handle enquiries via telephone, email, WhatsApp, and customer portal.
• Proactively contact existing, dormant, and prospective customers.
• Build strong relationships with key decision-makers.
• Increase customer spend through upselling, cross-selling, and product promotion.
• Prepare quotations and follow up opportunities to maximise conversion rates.
• Manage the sales process from enquiry through to order completion.
• Identify and secure new merchant accounts across the UK.
• Work closely with Operations, Purchasing, Logistics, and Management teams.
• Maintain accurate CRM records and provide regular account and pipeline reporting.
• Performance Expectations:
• Success in this role is driven by consistent customer engagement and proactive account management.
• Key expectations include:
• Maintaining regular contact with assigned accounts.
• Consistent outbound sales activity throughout the month.
• Contacting all active accounts at least once every 30 days.
• Following up quotations within 48 hours.
• Reactivating dormant customers through targeted business development.
• Identifying upselling and cross-selling opportunities.
• Maintaining accurate CRM records and a structured sales pipeline.
• Typical activity levels include 50-70 customer conversations per day alongside ownership of a structured monthly account contact programme.
• Performance will be measured through sales revenue, gross profit growth, account development, customer retention, new account acquisition, and achievement of agreed activity targets.
• About You:
• We are seeking a highly motivated sales professional with a proven track record in a B2B sales environment.
• You may have experience in internal sales, account management, business development, or telesales. Experience within plumbing, heating, construction products, merchanting, or distribution would be advantageous.
• You will possess:
• Excellent communication and relationship-building skills.
• Confidence influencing purchasing decisions.
• A professional telephone manner.
• Commercial awareness and a results-focused approach.
• Strong organisational and time-management skills.
• Experience using CRM systems and Microsoft Office.
• Resilience, persistence, and a proactive attitude.
• The ability to manage multiple priorities effectively.
• Most importantly, you will share our commitment to outstanding customer service through product knowledge, responsiveness, reliability, and a customer-first mindset.

Benefits

Additional Information

Job Title: Sales Account Executive Location: Chelmsford Salary: £35,000 Basic Salary + Uncapped Monthly Bonus (Realistic OTE £50,000+) Job type: Permanent, Full Time. Monday - Friday, 9:00 am - 5:00 pm Join a Growing Business: The Plumbing Distribution Company Ltd is a successful family-run distributor serving the plumbing and building merchant sector since 2006. As we approach 20 years in business, we continue to grow through exceptional customer service, strong supplier partnerships, and a reputation built on trust, reliability, and expertise. We supply high-quality plumbing products to plumbing merchants and builders' merchants across the UK. Due to ongoing expansion, we are seeking an ambitious and commercially driven Sales Account Executive to join our Chelmsford headquarters. This is an excellent opportunity to manage an established customer portfolio while identifying new opportunities to drive revenue and business growth.

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