Third Party and Partner Program Manager (Loan Servicing / Outsourcing Service Providers)

About the role

The Third-Party & Partner Program Manager will be accountable for the end to end management of third party operating partners supporting commercial finance program, with a primary focus on Loan Servicing Providers (LSP's) and other critical operating partners. This role ensures partners operate as a true extension of Pathward's commercial finance platform - delivering consistent service, regulatory compliance, operational resilience and scalable growth. This leader owns partner performance, risk oversight, contractual alignment, and strategic engagement.

Responsibilities

• Develops and executes a comprehensive vendor and partner management plan aligned with organizational goals, (focusing on quality, throughput, risk management, and cost-effectiveness), including how performance will be measured and improved over time.
• Supports the Path to Revenue by assisting with the vendor and partner selection processes, including proposal evaluation, and due diligence to ensure alignment with business needs and standards.
• Builds and maintains partner specific operating plans that align partner delivery to commercial finance strategy, including targets, initiatives, dependencies, and required support. (includes minimum monthly performance management meetings)
• Establishes, monitors and manages KPIs that demonstrate vendor and partner performance and implements corrective actions as necessary. Conduct regular reviews, drive corrective actions, and ensure sustained partner improvement.
• Oversees the negotiation, drafting, and execution of contracts as well as renewals, ensuring favorable terms and conditions for the organization.
• Works closely with internal stakeholders to align vendor and partner management practices with overall business strategy.
• Identifies opportunities for process improvements within vendor and partner management practices, leveraging technology and best practices to optimize servicing workflows, reporting, controls and overall operational efficiency.
• Maintains continuous communication and readiness, ensuring issues are surfaced early and resolved quickly.
• Other duties as assigned.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field; preferred.
• 8 years Vendor Management experience, ideally in financial services.
• Strong understanding of vendor management principles, contract negotiation, and risk management.
• Excellent interpersonal and communication skills, with the ability to influence and build relationships at all levels.
• Proven analytical and problem-solving skills, with a focus on data-driven decision-making.
• Experience with vendor management software and tools.
• Ability to thrive in a fast-paced, dynamic environment.
• The responsibilities listed above are not all inclusive and may be changed at any time.
• Salary range: $104,000- $174,000
• This role is also eligible for an annual performan

Benefits

Additional Information

We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

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