Master Planning & Customer Service Manager

Responsibilities

• Job summary:
• The position serves as the central coordinator of the sales and operations execution process, balancing customer priorities, production constraints, engineering changes, and supply chain risks while providing clear visibility of future demand and capacity requirements.
• Additionally, this role leads the Customer Service team to ensure proactive communication, issue resolution, and customer satisfaction for strategic hyperscale customers such as Microsoft and Meta.
• Job responsibilities:
• Define and execute the master planning strategy for the site.
• Oversee the weekly and daily production schedule for the site's business units.
• Monitor work in process quantities, finished good inventory and production plan fulfillment.
• Balance demand, inventory and capacity constraints.
• Accountable for driving executable production plans, managing customer commitments and ensure appropriate communication accross the organization in that matter.
• Responsible of the Customer Service Representative department.
• Follow up on shipments with the customer, establish shipment schedule and partner with the warehouse team to ensure the proper execution of the operation.

Requirements

• Required (Basic) Qualifications:
• Bachelors Degree in Engineering, Supply Chain, or related field from an accredited institution
• Minimum of five (5) years of related experience in supply chain management, master production scheduling, demand analysis, material planning, or customer service and shipping procedures
• Must be able to work in the United States without corporate sponsorship now and within the future
• Minimum five (5) years of manufacturing experience
• APICS CPIM preferred - 7+ years of related experience in supply chain management, master production scheduling, demand analysis, material planning, or customer service and shipping procedures
• Soft skills:
• Strong leadership
• Emotional intelligence
• Effective communication
• Teamwork mindset
• Technical knowledge:
• Master Production Schedule
• Production Planning
• SCM KPI's
• Inventory Management
• ERP Parameters
• Planning Methodologies
• Customer Service
• Shipping Procedures and Processes
• Carrier Communication
• Interaction with Sales and Finance
• All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
• Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
• To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be acce

Additional Information

Eaton's ES AMER ARS division is currently seeking a Master Planning & Customer Service Manager in El Paso TX. Relocation assistance provided to eligible candidates currently residing in the United States. The expected annual salary range for this role is $113000 - $165000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

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