Captain, Jackson Miller

Responsibilities

• Lead service on the floor during assigned shifts, ensuring seamless service flow and an elevated dining experience for members and guests.
• Supervise and guide service crew on duty, ensuring adherence to fine dining service standards, etiquette, and SOPs.
• Deliver warm, professional, and attentive table service, anticipating guests' needs and ensuring personalised service throughout the dining experience.
• Conduct pre-service briefings and coordinate service sequencing to ensure smooth and timely delivery of food and beverages.
• Support upselling initiatives by confidently recommending menu items, wine pairings, and signature offerings.
• Ensure proper table setup, mise en place, and presentation in accordance with fine dining standards.
• Maintain close coordination with the kitchen and bar teams to ensure accurate orders, timely service, and product consistency.
• Monitor service quality throughout the shift and provide on-the-job guidance to maintain service excellence.
• Handle guest feedback and service concerns professionally, providing first-level service recovery and escalating matters when necessary.
• Ensure cleanliness, hygiene, and organisation of service stations and dining areas in line with food safety and sanitation standards.
• Support training and mentoring of new service staff and casual employees to uphold service consistency.
• Adhere to all health, safety, and operational policies of the Club.
• Perform and support other operational duties as assigned by the Management to support F&B operations and service excellence.

Requirements

• Friendly and approachable with good communication skills.
• Willingness to learn and a hands-on attitude.
• Ability to stay calm and focused in a fast-paced environment.
• Basic knowledge of POS systems and cash handling is an advantage.
• Able to work rotating shifts, including weekends and public holidays.
• Previous F&B or customer service experience is a bonus, but not a must.
• Why Join Us?

Additional Information

We're Hiring: Captain, Jackson Miller Do you enjoy being on the floor, leading service with confidence, and creating memorable dining moments? As our Captain , you'll play a key role in bringing a fine dining experience to life by engaging with guests and ensuring every detail is thoughtfully delivered. If you take pride in refined service, enjoy working closely with a passionate team, and love making guests feel truly welcome, we'd be delighted to have you join us!

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