Customer Advisory Board (CAB) Program Manager

Responsibilities

• Strategy & Governance: Develop and execute the annual strategy for global and regional CABs, ensuring alignment with Cisco's corporate priorities and business unit objectives.
• Executive Engagement: Act as a trusted advisor to Cisco's leadership team, preparing them for high-stakes interactions with customer executives. Manage the end-to-end experience for board members, including onboarding, meeting agendas, and ongoing engagement.
• Content Curation: Partner with product management and marketing teams to develop compelling, strategic agendas that address the top business challenges of our customers.
• Influence & Insights: Formalize the feedback loop between CAB members and Cisco's internal product and engineering organizations. Track, report, and drive action on customer insights to ensure measurable business impact.
• Cross-Functional Leadership: Collaborate with Sales, Customer Experience (CX), and Marketing teams to ensure a unified and premium experience for board members across all touchpoints.
• Operational Excellence: Manage program logistics, including digital collaboration platforms, event planning, and performance metrics, ensuring the program scales effectively.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field; MBA preferred.
• 8+ years of experience in customer advocacy, executive relations, or strategic program management within a large-scale technology company.
• Prior experience leading executive customer advisory boards, managing executive-level relationships and facilitating high-level discussions.
• Project management skills, with the ability to lead cross-functional initiatives in a highly matrixed environment.
• Exceptional written and verbal communication skills, with the ability to synthesize complex technical or business concepts for an executive audience.
• Experience in the networking, cybersecurity, or SaaS industry.
• Ability to navigate ambiguity and influence senior stakeholders without direct authority.
• High level of emotional intelligence and professional maturity.
• Data-driven mindset with the ability to measure program ROI and influence internal product roadmaps.
• Why Cisco?
• We are Cisco, and our power starts with you.
• Message to applicants applying to work in the U.S. and/or Canada:
• The starting salary range posted for this position is $135,800.00 to $198,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
• Individ

Benefits

Additional Information

The application window is expected to close on: 07/24/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Our team is a close-knit group at the heart of Cisco's executive customer engagement strategy. We are dedicated to building and nurturing deep relationships with C-level customers, ensuring their feedback directly shapes Cisco's product vision and business direction. The CAB team is small but mighty, comprised of passionate program leaders and key partners who bring energy, creativity, and a true sense of ownership to every executive event. You'll work side-by-side with Cisco, Splunk, and customer executives to deliver exceptional Customer Advisory Board experiences that strengthen both client relationships and drive Cisco's strategic direction. If you thrive in roles where you can shape high-visibility programs, engage with industry leaders, and see the direct results of your work, we think you'll find this team both inspiring and rewarding.

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