Premium Service Manager
External
Agreenspace · Karawatha QueenslandFull-timeOn-site2w ago
LeadershipMentoring
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Responsibilities
- Lead and develop a high-performing Premium Service Consultant team.
- Deliver a proactive, reliable and commercially aware service experience.
- Be the senior escalation point for complex customer issues.
- Partner with Sales and Operations to translate demand into service readiness.
- Work with offshore vendors to plan for peaks, manage capacity and lift performance.
- Drive continuous improvement and smarter service delivery models.
- Represent TGE in customer forums with confidence and credibility.
Requirements
- Proven leadership experience in Customer Service / Customer Experience.
- Strong stakeholder influence and customer-facing confidence.
- Experience working with offshore/outsourced service partners.
- Sharp operational mindset with a passion for service excellence.
- Calm under pressure, strong communicator, and solutions focused.
- Why This Role?
- Because premium customers matter-and this role leads the team that protects revenue, strengthens relationships, and delivers the TGE brand promise where it counts most.
- About Team Global Express
- Why TGE
- We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
Benefits
Competitive salary above industry standardsUpskilling, training, mentoring and more to support your career development journeyFun and practical employee perks and discountsFlexible work, including work from homeInclusive parental leave policy that supports all parents & carersPeer recognition awards acknowledge when you go above and beyond.An inclusive workplace, works for everyoneOur recruitment processOther things to noteWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.During the recruitment process, please keep an eye on your junk emails and spam folders for updates.TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.Flexible scheduleParental leave
Additional Information
Ready to lead the "white glove" customer experience at Team Global Express? We're looking for a confident, customer-obsessed leader to step into the role of Premium Service Manager driving exceptional service for our highest value Freight customers. This is a standout leadership opportunity where you'll manage a specialist team delivering proactive, high-touch support, lead senior customer conversations, and work closely with Sales, Operations and offshore partners to ensure premium customers get the service they expect every time.
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