Program Manager, Enterprise Delivery

About the role

K Health is seeking a dedicated Program Manager to serve as the single point of accountability across the full program lifecycle, ensuring disciplined handoffs from Business Development and Legal into structured implementation and steady-state governance. This role exists to anchor delivery for our health system partners end to end for implementation, while simultaneously ensuring tight internal coordination across Product, Engineering, Clinical, and Operations Teams. It creates scale, repeatability, and operational rigor across credentialing, technical integrations, governance setup, and go-live orchestration, reducing execution risk and enabling consistent, high quality partner outcomes. This role requires onsite presence in our New York City office 4 days a week and does not provide immigration support. Behind every leading health system is K Health's AI-powered virtual care engine. Esteemed health systems like Mayo Clinic, Cedars-Sinai, Mass General Brigham, Hackensack Meridian Health, and Hartford Healthcare partner with K Health to build and run modern primary virtual care clinics on their behalf. Our deeply integrated model modernizes the primary care loop by using AI to put humans first. For our patients, we offer clinical AI (i.e., PatientGPT) and unparalleled access to close care gaps around the clock. For our Providers, we deliver provider-serving agentic solutions (i.e., Perfect Note) to eliminate administrative overload and burnout. And for the health systems, we deploy our top-grade Virtualists in AI-powered virtual clinics 24/7 to capture the patients' care journeys at step one, retain the journey through the system for longitudinal care, and strengthen profitability. We're founded in 2016, headquartered in New York City, and backed by nearly $400 million from leading investors including Valor Equity Partners, Claure Group, Mangrove Capital Partners, 14W, Notable Capital, Lerer Hippeau, Primary Venture Partners, Comcast Ventures, PICO Venture Partners, Max Ventures, and other strategic healthcare partners. We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple

Responsibilities

• Program Execution & Delivery
• Support full lifecycle implementation of enterprise partnerships, translating commercial terms and agreements into operational plans
• Coordinate delivery milestones across technical integration (EMR/IT), clinical and operational processes, and future innovation
• Manage detailed project plans, track dependencies and deliverables, and ensure decision gates are met before transitions between phases
• Cross-Functional Coordination & Handoffs
• Facilitate structured handoffs between Business Development, Program Delivery, & Enterprise Support
• Serve as the central point of coordination across internal stakeholders (clinical ops, product/tech, compliance, operations) to align priorities and resolve execution issues
• Maintain clear documentation of roles, timelines, deliverables, and ownership throughout the program lifecycle
• Governance, Risk & Performance
• Identify, track, and escalate program risks and blockers; recommend mitigation plans
• Drive readiness assessments and readiness checklists for go-live cutovers
• Stakeholder Communication
• Prepare and deliver structured status updates, risk briefings, and program reports to Sr. leadership
• Manage ongoing communication with external partners during implementation phases where appropriate

Requirements

• Bachelor's degree in Business, Healthcare Administration, Project Management, or related field (or equivalent experience)
• 1-2 years of program or project management experience, preferably in consulting, healthcare, health tech, or complex cross-functional delivery environments
• Applies working knowledge of AI/ML and generative AI to drive cross-functional delivery of AI-enabled products
• Demonstrated ability to manage multi-workstream programs with competing priorities and dependencies
• Strong stakeholder management skills with the ability to influence across functions without direct authority
• Excellent organizational, communication, and risk management skills
• Proven track record driving programs with disciplined governance, on schedule and within scope
• Bonus:
• Experience with health system implementations and enterprise delivery models
• Familiarity with EMR/IT integrations
• PMP, PgMP or similar program management certification
• Experience with or exposure to AI/ML products in an enterprise context
• Benefits & Perks: #LI-Hybrid
• Hybrid work schedule with weekly lunches and stocked fridges
• Monthly social committees for company events
• 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
• Stock options for every full-time employee
• Paid parental leave
• 401k benefit
• Commuter Benefits
• Competitive health, dental, and vision insurance options

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