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Account Operations Specialist II (Manheim)

External
Cox Automotive logoCox Automotive · College Park, GA
Full-timeRemoteToday
SAFe
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About the role

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic informati

Requirements

  • Minimum:
  • High School Diploma/GED and 3 years' experience in a related field.
  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
  • OR 5 years' experience in a related field
  • Safe drivers needed; valid driver's license required.
  • Preferred:
  • Prior experience vehicle reconditioning and or general auto body knowledge
  • Self-starter with ability to work with minimal supervision
  • Ability to handle multiple tasks simultaneously
  • Excellent verbal and written skills preferred.
  • Ability to operate vehicles with standard and automatic transmission is preferred.
  • Drug Testing

Benefits

Job DescriptionPrimary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholdersCoordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs.Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally.Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines.Proficiency with computer software including Microsoft Office applications and other internal business platforms.Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.Perform any other duties assigned.Health insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsFlexible scheduleParental leave

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Account Operations Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day

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