Partner Engagement Specialist - Queens

About the role

Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care. At Forge, clinical care is paramount - it's the heartbeat of our operations and the driving force in everything we do. The skill and compassion of our staff are the crucial components to extraordinary experiences and outcomes for those we serve. With our current clinical footprint in the greater Northeast, we have offices in New York, New Jersey, Pennsylvania, New Hampshire - and we're growing! Come join us! Who we're looking for: The Partner Engagement Specialist is a relationship-driven, high-energy professional who is passionate about expanding access to mental health and substance use care. This role is energized by the sales process, thrives in a field-based environment, and is motivated by turning community engagement into measurable growth. You are proactive, organized, and creatively persistent in identifying new partnership opportunities. You build trust quickly, follow through consistently, and understand how to balance mission-driven work with performance accountability. You are comfortable working independently, thinking strategically about your territory, and maintaining strong visibility in your market. You don't wait for referrals - you activate them. Please note: this role is focused on building and activating/maintaining referral relationships across Queens County and surrounding areas. Additionally, adaptability to meet the needs of referral partners across healthcare settings. The Partner Engagement Specialist will adjust to later working hours (e.g., 11:00 AM - 7:00 PM) at least twice per month to engage hospital night-shift staff and after-hours discharge planners. Additionally, one or more weekend days per month may be worked in exchange for weekdays off, in coordination with the direct manager, to ensure consistent market visibility and accessibility. Compensation range: $60-100k, this salary range reflects total compensation, which includes base compensation and bonus payouts, however it is not inclusive of benefits and other company perks. Exact compensation may vary based on skills, experience, and location.

Responsibilities

• Drive measurable referral growth within your assigned territory through strategic partner engagement.
• Serve as the face of Forge Health in the market, building, activating, and expanding referral relationships that contribute to sustained census growth and revenue performance.
• Execute a strategic market activation plan aligned with organizational growth goals.
• Develop outreach initiatives and deepen relationships with priority referral targets, including hospital systems, primary care providers, detox centers, psychiatric emergency services, behavioral health organizations, community groups, and government stakeholders.
• Educate referral partners on appropriate level-of-care placement, with primary emphasis on Intensive Outpatient Programs (IOP) and Psychiatric Services, including medication management
• Ensure partners understand Forge Health's clinical capabilities, intake processes, and service pathways so they can confidently refer appropriate patients and access care efficiently.
• Remain informed on Forge Health's evolving services, specialty programming, and operational workflows to provide accurate, up-to-date guidance to referral sources.
• Participate actively in community events, county meetings, and behavioral health coalitions to strengthen Forge Health's presence and brand reputation.
• Plan and host educational forums, office tours, and engagement events to inform referral sources and community stakeholders about Forge Health's services.
• Collaborate cross-functionally with Marketing, Clinical, Intake, and Operations teams to align outreach strategy, remove referral barriers, and support efficient access to care.
• Maintain CRM documentation and proactively share insights regarding referral trends, growth opportunities, competitive dynamics, and market feedback to inform territory strategy.
• Identify new partnership and business development opportunities and collaborate with leadership to support market expansion initiatives.
• Ensure compliance with organizational policies and procedures.
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