Customer Support Specialist II 4x4 Night Shift - Monterrey

About the role

Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. You'll work in a dynamic environment, collaborating with a team of 10-20 people and partnering with multiple groups to deliver outstanding service to carriers and customers. This shift also follows the 4x4 scheme, but with a schedule from 9:00 p.m. to 7:00 a.m. That is, you work four nights in a row and then rest for four nights before returning to your next cycle. requires working on Mexican holidays while observing U.S. holidays. What the candidate will do? Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve Call First: Make calls to facilities and carriers to resolve escalations quickly Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly Prioritize: Make decisions about which issues to resolve next based on level of urgency Evolve: Adapt with and to a team that continuously changes Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes

Requirements

• Advanced English, verbal and written
• 2 years of experience with customer interaction - or - bachelor's degree and one year of experience with customer interaction
• About Uber Freight
• Candidate Privacy Notice
• EEOC

Additional Information

Schedule: Fulltime -4x4 Night Shift. Job Type: Onsite Salary Type: Salary Req: #2865 No immigration sponsorship or transfer available for this role.

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Company Intel

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