Insurance and Contracts Manager

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A Day in the Life: Insurance and Contracts Manager The Insurance and Contracts Manager is responsible for leading Trinity's contract management and insurance administration workflows across transportation, brokerage, and logistics operations. This role oversees the lifecycle management of customer, carrier, vendor, and insurance-related agreements, ensuring contracts are executed efficiently, aligned with operational requirements, and compliant with company standards and risk tolerance. This position serves as a key liaison between Legal, Risk, Operations, Finance, carriers, customers, brokers, and insurance partners to support contract negotiations, certificate management, policy administration, claims coordination, and workflow optimization. The Manager is responsible for developing scalable processes and controls that improve visibility, reduce risk exposure, and streamline the intake, review, approval, renewal, and retention of contracts and insurance documentation. The role also oversees workflows related to carrier insurance compliance, contractual liability requirements, certificates of insurance, cargo and shipper's interest programs, and claim-related documentation. Through collaboration with internal stakeholders and external partners, the Manager helps ensure Trinity maintains strong operational controls while supporting business growth and customer requirements. The role is grounded in our Company's Core Values: Personal.Service.Excellence. We share a passion for serving others and take extreme ownership of creating the best possible experience. Make it Happen. With integrity we are persistent in overcoming obstacles, delivering beyond expectations. We Not Me. Through listening and collaboration, we selflessly solve problems to create success. REMOTE ELIGIBILITY: Hybrid - Delaware 1-2 days per week in-office ESSENTIAL FUNCTIONS: Insurance Program Oversight Leads in conjunction with the CFO in the strategy, structure, and negotiation of all corporate insurance programs, including Contingent Cargo, Shipper's Interest, Contingent Auto Liability (Truck Broker/3 rd Party Liability) and General Liability for Truck Brokers. Partner with brokers, underwriters, and Burris corporate risk teams to evaluate insurance performance, claims history, premiums, and renewals to ensure optimal protection and cost efficiency. Manage vendor and partner relationships related to insurance administration, certificates of insurance (COI), claims adjusters, and third-party investigators. Ensure compliance with all insurance and bonding requirements for carriers, shippers, and agents. Contract Review & Risk Analysis Works with Burris legal team to review and negotiate contracts with customers, carriers, and vendors to ensure alignment with Trinity's risk tolerance and operational needs. Identify and mitigate contractual risks, including indemnification clauses, insurance requirements, liability exposure, and service-level obligations. Collaborate with Legal and Sales teams to develop contract templates and playbooks that support scalable, compliant growth. Lifecycle Management: Oversee the full contract lifecycle, including technology, vendor, carrier, and customer agreements, by proactively tracking renewals, expirations, and execution status to mitigate operational risk. System Administration: Serve as the lead administrator for the Contract Management System (CMS), ensuring all cross-departmental agreements are accurately digitized, categorized, and indexed for immediate retrieval. Records Governance: Maintain a centralized, audit-ready repository of all executed contracts, ensuring rigorous documentation standards and data integrity across the organization's entire portfolio. Risk Management & Strategy Identify, assess, and mitigate risk across transportation operations. Develop and implement best practices for high-value shipments and specialized freight. Advise internal teams on insurance requirements, coverage limitations, and risk exposure. Support fraud prevention initiatives in partnership with Compliance, Technology and Operations. Claims Optimization Analyze claims trends to identify systemic risk drivers and recommend process improvements or preventive measures. Maintain partnerships with investigative and recovery agencies (e.g., CargoNet, private detectives, law enforcement) to recover losses and strengthen fraud prevention frameworks. Enterprise Risk Management Develop and maintain Trinity's enterprise transportation risk register, identifying operational, financial, and reputational risks. Guide and structure fraud-prevention initiatives, including double-brokering mitigation, load-theft investigations, and integration with platforms like Highway, CargoNet, and insurance carrier alert systems. Guide departments in the creation and enforcement of SOPs related to risk, insurance compliance, RCMS, and Ecovadis. Collaborate cross-functionally with operations, legal, and techno

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