Senior Business Process Consultant

About the role

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com At CDK Global , we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious , Own It, Be Open , Create Possibilities Position Summary The Senior Business Process Consultant is a highly experienced, client-facing consulting professional responsible for managing complex dealership engagements, driving measurable business performance improvements, and serving as a trusted advisor to dealership leadership. This role builds upon the Business Process Consultant foundation and adds responsibility for: Managing a portfolio of contracted clients, Delivering strategic, KPI-driven consulting outcomes, Influencing executive stakeholders, Mentoring and developing other consultants, Driving expansion and long-term value with clients. The Senior Consultant partners with dealership leadership and operational teams across Sales, F&I, Accounting, Parts, Service, and Warranty to assess, optimize, and institutionalize best-practice business processes using CDK applications and industry best practices. This role requires deep dealership operational knowledge, strong business acumen, and the ability to translate data into actionable strategies that improve profitability, efficiency, compliance, and customer experience.

Responsibilities

• Own and manage a portfolio of consulting clients, ensuring delivery aligns with contracted cadence, scope, and outcomes.
• Lead complex virtual and on-site consulting engagements with dealership executive leadership and department managers.
• Facilitate at least one formal executive review per engagement cycle with dealership leadership.
• Diagnose operational, financial, and system utilization gaps across Sales, F&I, Accounting, Parts, Service, and Warranty.
• Develop and execute tailored improvement roadmaps aligned to dealership objectives and CDK best practices.
• Monitor, analyze, and publish KPIs demonstrating business impact and progress.
• Serve as a trusted advisor and escalation point for dealership leadership
• System & Process Optimization
• Advice on best practices that drive:
• Operational efficiency
• Profitability and margin expansion
• Productivity and throughput
• Compliance and audit readiness
• Customer satisfaction and retention
• Evaluate dealership process maturity and CDK product utilization; guide clients toward higher levels of adoption and performance.
• Apply financial, operational, and performance data to drive measurable results.
• Optimize use of CDK solutions across:
• Sales & F&I (desking, digital retail, CRM, compliance)
• Accounting (financials, reconciliation, controls, close processes)
• Parts & Service (inventory, pricing, dispatch, productivity, warranty)
• Map end-to-end workflows and identify automation and standardization opportunities.
• Ensure processes are efficient, compliant, scalable, and auditable.
• Client Advocacy & Growth
• Act as a client advocate within CDK, coordinating with Product, Support, Sales, and Consulting leadership as needed.
• Identify expansion opportunities and collaborate with Sales and Consulting leaders to grow accounts.
• Support renewals, upselling, and long-term client success.
• Leadership & Mentorship
• Train, coach, and mentor Business Process Consultants.
• Share best practices, tools, and lessons learned across the consulting organization.
• Support onboarding and skill development of newer consultants.
• Provide feedback and guidance to consulting management on program effectiveness and improvement opportunities.
• Operational Discipline
• Maintain accurate documentation, visit summaries, action plans, and follow-ups in designated systems.
• Adhere to CDK policies, consulting standards, and delivery frameworks.
• Exceed assigned performance, quality, and satisfaction targets.
• Required Qualifications
• Minimum 7 years' experience in retail automotive operations, including at least 3 years in management roles.
• Minimum 2 years' experience as a Business Process Consultant or equivalent consulting role.
• Demonstrated success delivering measurable operational and financial improvements.
• Strong facilitation, analytical, coaching, and executive co

Benefits

Additional Information

Remote Field Based Position - Must reside near a Major Airports

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