Senior QA Manager

About the role

About Purple Carrot Founded in 2014, Purple Carrot delivers clean, long-lasting energy through the power of plants. As the only company in America devoted entirely to plant-based eating, we have spent over a decade perfecting the balance of protein and fiber that only plants can provide. Offering chef-crafted, dietitian-designed meals delivered right to your door, we make plant-forward eating effortless, flexible, and endlessly exciting. Our menu spans quick weeknight dishes, occasion-worthy dinners, breakfast, lunch, snacks, and ready-to-eat meals. Purple Carrot prioritizes taste and flexibility, offering no membership fees, the freedom to skip or unskip weekly deliveries whenever you want, and a no-pressure, cancel-anytime policy. We pride ourselves on doing plants better than anyone else - and we have the receipts to prove it. Description We are looking for a Senior QA Manager to join our mission-driven team. As an integral part of the Operations department, this role will report to the Director, Supply Chain and play a key role in maintaining the quality, safety, and integrity of Purple Carrot's meal kit, Ready-to-Eat, and Grocery programs. We are looking for candidates who are passionate about food safety, quality systems, and the critical role that precision plays in delivering an exceptional plant-based meal experience. This position will partner closely with Supply Chain, Culinary, R&D, Procurement, CX, and fulfillment partners to ensure every product that reaches our customers is safe, accurately labeled, and delicious. This role will support shelf life testing, new product development, supplier documentation, customer-facing quality concerns, and ongoing quality improvement. As the Senior QA Manager, you will be focused on owning production tool accuracy, allergen compliance, ingredient substitution validation, quality KPI reporting, shelf life testing, food safety documentation, and cross-functional quality issue resolution across our fulfillment, manufacturing, culinary, and supplier partners. We greatly thank all applicants; however, only those under serious consideration will be contacted. Location This role is based in Chicago, IL, with on-site presence at our fulfillment partner 3-4 days per week. Our hybrid approach gives teams the best of both flexibility and collaboration. Many team members choose to come in more often - it's a great way to stay inspired and engaged with the team. On the Plate Own the weekly production export tool accuracy process, conducting multi-stage cross-checks between Galley, recipe cards, and the Purple Carrot website across an 8-week planning horizon to minimize fulfillment and quality errors. Lead allergen, net weight, and label accuracy reviews for new and existing Ready-to-Eat products, validating Nutrition Facts Panel documentation and coordinating with fulfillment and manufacturing partners for final label sign-off. Manage the weekly ingredient substitution workflow, confirming actual ingredient usage, providing allergen, shelf life, and quality guidance to fulfillment partners, and equipping CX with accurate customer-facing communications. Conduct on-site QA checks, including retain reviews, spot checks, quality holds, product inspections, and quality reviews for new Ready-to-Eat, Grocery, and meal kit product launches. Compile and distribute weekly Quality KPI reports to partners, including full context on spoilage, bloat, damage, warm box data, and other quality trends for meal kit and Ready-to-Eat programs. Manage the Quality Management Board in Asana, investigating customer-facing quality tickets and driving resolution with CX, suppliers, and fulfillment partners across meal kit, Ready-to-Eat, and Grocery programs. Lead food safety and quality issue investigations, including supplier or fulfillment partner follow-up, root cause documentation, corrective/preventive actions, and clear communication with CX, Procurement, Culinary, and fulfillment partners. Support Grocery program onboarding by vetting supplier food safety documentation, reviewing allergen statements and shelf life data, approving product labels, and performing on-site quality checks for new perishable product arrivals. Partner with Culinary and R&D to support in-house shelf life testing, coordinating sample logistics with manufacturing partners and maintaining accurate records to inform product development and launch decisions. Maintain and support food safety documentation, including ingredient hazard analyses, allergen audits, HACCP-related records, supplier documentation reviews, and periodic audit support. Assist with ad-hoc projects and tasks as necessary. Main Ingredients for the Role 4+ years of experience in quality assurance, food safety, supplier quality, or a related role in the food industry. Bachelor's degree in Food Science, Nutrition, Biology, or a related field, or equivalent experience. Strong proficiency in Google Workspace, including Sheets, Drive, and Docs, and project

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