Sales Coordinator (Open Access)

Responsibilities

• Gathering customer data from a range of internal systems including publication data to generate reports for customers and sales to assist with analysis and account management processes
• Support all aspects of the sales team including assisting in proposals, management reports, updates to internal trafficking documents and data entry for sales/CRM database
• Supporting the set up and launch of global Open Access agreements
• Work with the internal commercial sales team to help meet divisional revenue objectives
• Responding to customer queries via Salesforce: troubleshoot situations as needed
• Manage customer workflows including investigating and implementing process improvements
• Provide training to internal stakeholders
• Provide external video training on a customer facing platform
• Understanding service needs of customers (internal and external)
• Conduct business user testing across a range of internal and external platforms
• Assist with librarian and author support customer service
• A competent user of Microsoft office must have strong excel skills
• Experience with CRM systems - Salesforce an advantage
• Can work to deadlines effectively and able to multitask
• Understanding of Open Access publishing
• Must be confident training and coaching others
• An analytical mindset
• Confident working under your own initiative and prioritising your time
• Strong organizational and project management skills, ability to multi-task and prioritise work
• Demonstrate initiative and be self-starting
• Able to work as an individual or as part of a team
• Excellent written and verbal skills.
• A customer focused mindset
• Our Milton Park office will be relocating to Oxford city centre in late 2027 / early 2028, offering an exciting new workplace in the heart of the city.
• You must have the right to live and work in the UK.
• What we offer in return:
• An excellent work/life balance with a fantastic, flexible working culture and hybrid working (2 days per week from home)
• 25 days annual leave per year plus an extra day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company funded single cover private medical insurance
• Employee assistance programme - offering 24/7 well-being support
• Share Match - Plan that matches every share purchased with two free shares.
• Pension scheme
• Life assurance, plus optical and medical care
• Training And Professional Development:
• Interview process:
• Being Yourself at Taylor & Francis
• If you're excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don't fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can

Benefits

Additional Information

We have an exciting opportunity for a highly organised Sales Coordinator to join our successful Open Access team. This is an opportunity to learn and grow within a dynamic sales team by working collaboratively with internal stakeholders to help the implementation of Open Access agreements, including transformative agreements. The ideal candidate will have excellent communication skills, strong data gathering and analysis skills with a good eye for detail and a passion for connecting with customers to help develop collaborative partnerships. Closing date for applications: 19th June 2026. If you are successfully shortlisted, the first step in the interview process is a technical task followed by a competency based interview. Interviews will take place in July.

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