Implementation Specialist

Benefits

Additional Information

Implementation Specialists at PC lead and manage the implementation of new groups. They work in a dynamic environment and as a team to process transactions related to the full implementation of a new group. This Customer Success role provides value to our clients through daily customer service, leveraging technology, communication skills, and responsiveness in order to ensure a positive client experience. The Implementation Specialist will: Overall responsibility for the effective implementation of assigned new groups onto one of our third-party administration (TPA) platforms. Work with the Account Manager, Underwriter and Consultant to acquire all material required for the installation Clarify information, resolve outstanding issues, examine and follow up on missing information. Provide frequent updates to all applicable stakeholders during the implementation process. Work closely with other areas in the decision making process to ensure a smooth implementation. Day-to-day management of client and advisor requests. Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Build and Sustain Relationships Accountable for the client/advisor and/or Plan administrator relationship Accountable for building and maintaining internal and external relationships Work cohesively in a team Work collaboratively with all PC departments Adapt to changing needs of clients, both internal and external To be successful as an Implementation Specialist with People Corporation, you will need: College or University Degree and 3 years of experience in an office setting. Prior experience in the Group Benefits industry would be an asset. Ability to multi-task and prioritize and work to deadlines to meet client and internal needs. Project management skills would be an asset. Ability to work well under pressure and maintain a positive attitude at all times. Excellent problem solving and troubleshooting skills. Excellent communication skills, both written and verbal, to interact with internal and external clients. French Bilingual would be an asset. Proficient computer skills and knowledge of Microsoft Office, Word and Excel. Keen attention to details. Accuracy and quality control are extremely important. Client focused with an unwavering commitment for service excellence. Accurate data entry is crucial for success in this role.

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