Customer Onboarding Specialist (San Francisco)

About the role

Private events and catering can significantly increase restaurant and event space revenue, but many venues are stuck using outdated, error-prone manual processes - unlike the sophisticated software employed by large chains. Perfect Venue is leveling the playing field by offering local restaurants and venues an affordable, user-friendly, event management tool to help local them compete with big chains. This is just the start, with plans to expand into a broader marketplace that includes other event services (DJs, florists, etc). Role Overview We are looking for a Customer Onboarding Specialist to support, onboard, and grow our customers. This role is responsible for delivering an exceptional customer experience from initial implementation through ongoing account management. You will serve as a trusted partner to venue operators, ensuring they are successful with Perfect Venue and maximizing the value of our platform. This is an in-office role 3-4 days/week in San Francisco.

Responsibilities

• Customer Support
• Respond to customer inquiries via chat, email, and video calls
• Troubleshoot issues and provide timely, thoughtful solutions
• Escalate product bugs or complex issues to the appropriate internal teams
• Maintain high customer satisfaction and response time standards
• Onboarding
• Lead new customer onboarding and implementation
• Conduct product training sessions for venue teams
• Ensure successful setup of accounts, workflows, and integrations
• Guide customers to early wins and product adoption

Requirements

• 2+ years of experience as an Events Sales Manager or in hospitality
• Strong communication skills, both written and verbal
• Comfortable leading video calls and product demos
• Highly organized and detail oriented
• Experience in SaaS or hospitality technology is a plus

Benefits

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