Sr. Configuration Center Technician (Req #1293)

About the role

At ePlus, we believe technology is

Responsibilities

• The essential functions of this position include:
• Configuration Project Management
• Follow detailed specifications for the setup, configuration and testing of customer equipment
• Set up a variety of equipment types for configuration and testing (including PCs, peripheral equipment, servers and network equipment)
• Configure customer equipment as appropriate to projects
• Complete customer configuration check-off lists to ensure 100% accuracy of configured devices and shipments
• Track and record inventory required for projects
• Prepare configured equipment for shipment
• Data management involving configuration status, schedules and project deliverables
• Assist as needed with the daily maintenance, clean-up and organization of the Configuration Lab including lifting and packaging of boxes
• Limited Field Technician support may be required for installation, training, scope definition, or as back up for the project team resources. Occasional travel may be required.
• Customer and Vendor Interface and Communication
• Develop a thorough understanding of the customer's configuration process which may involve professionally interfacing directly with customers to gather configuration information as needed
• Document and troubleshoot vendor equipment exceptions (DOA and damaged)
• Participate in project-related meetings as needed
• Assist with job status reporting via Microsoft Office and other Bailiwick tools
• Contribute to process documentation
• Communication
• Effectively communicates throughout the organization
• Takes direction accurately and provide constructive feedback when appropriate
• Interpersonal Relationships
• Establish and maintain interpersonal relationships - developing constructive and cooperative working relationships with others, and maintaining them over time:
• Project Teams
• Warehouse Department

Requirements

• Bachelor's Degree or equivalent related experience
• Strong troubleshooting skills and knowledge of various operating systems, including Microsoft Windows Server, Linux, and VMware Hypervisor
• Basic PC troubleshooting skills and knowledge of various Microsoft operating systems
• Exposure to technical (LAN/WAN) environments and understanding of basic terminology and functions
• Experience with rack and stack, labeling, and cabling is required
• Configuration Lab experience a plus
• Field installation experience involving low voltage infrastructure a plus
• Proficiency in the Microsoft Suite tools
• Physically able to lift PCs, servers, peripherals and network equipment
• Ability to communicate effectively across multiple departments
• Ability to accurately track, troubleshoot and problem solve
• Enthusiastic with exceptional organizational skills
• Ability to manage one's own time effectively
• Proven quality assurance aptitude
• LAN / WAN certifications a plus
• Microsoft Certifications a plus
• CCNA or other related certifications a plus
• Position Specifics
• #LI-MY1
• #INDL1

Benefits

Additional Information

O verview *Candidates must be located in or near Chandler, Arizona with the willingness to work on-site 5 days a week* As a Sr Configuration Center Technician, you will be responsible for working on multi-customer, multivendor configuration projects as an individual or part of a team. This is a technician role in a light industrial I.T. warehouse environment. The position is responsible for the preparation, setup, configuration, testing, consolidation, and packaging of customer equipment required for both major configuration rollouts and small scope maintenance work. The Sr Configuration Center Technician works to ensure configuration projects are delivered on-time, within budget and at 100% accuracy. The position will be involved in data entry for status and reporting information. This position may work closely with the Project Management Team(s) and Warehouse Team to ensure project goals are met

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