Commercial Manager (East) - Emission Control Chemicals

Responsibilities

• As the Commercial Manager for Emission Control Chemicals, you will lead the commercial pod responsible for managing the end-to-end quote-to-cash process while driving commercial performance, governance, and customer excellence.
• Your responsibilities will include:
• Leading and developing a team of Emission Control Chemical Specialists
• Managing the full quote-to-cash process, ensuring speed, accuracy, and commercial discipline
• Reviewing and supporting complex or high-value customer enquiries
• Driving revenue growth, margin optimization, and Value Conversion Rate (VCR) performance
• Monitoring KPIs such as hit rates, response times, pipeline quality, and commercial trends
• Collaborating closely with Product Management, Supply Chain, and Sales teams to improve delivery performance and customer experience
• Acting as the escalation point for pricing, supplier, and delivery-related challenges
• Identifying opportunities for process improvements, commercial initiatives, and operational efficiencies
• Building a strong team culture focused on collaboration, accountability, and continuous improvement
• What you need to be successful in the role
• Strong commercial judgement with the ability to balance customer needs, speed, pricing discipline, and profitability
• Confidence in handling complex commercial situations and making sound decisions under pressure
• Strong analytical skills with the ability to interpret commercial data and translate insights into action
• Proven leadership capability with experience coaching and developing teams
• Excellent stakeholder management and cross-functional collaboration skills
• A proactive, structured, and improvement-oriented mindset
• Strong communication skills with the ability to influence stakeholders across regions and functions
• Ability to thrive in a dynamic and fast-paced environment

Requirements

• Solid commercial experience in pricing, margin management, or complex B2B environments
• Good understanding of shipping operations and the maritime industry
• Experience leading customer-facing, commercial, or operational teams
• Strong problem-solving and decision-making capabilities
• Experience working closely with Sales, Operations, Product, and Supply Chain teams
• High level of emotional intelligence with the ability to build trust and motivate teams
• Strong organisational skills and the ability to manage competing priorities effectively
• Knowledge / experience of maritime chemicals is advantageous
• Mandarin / Cantonese also advantageous to liaise native speaking HK / TW / Chinese customers.

Benefits

Additional Information

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. About Wilhelmsen Ship Services Wilhelmsen Ship Services (WSS) is a trusted global partner to the maritime industry, delivering essential products, services, and solutions to vessels and offshore assets around the world. Backed by a strong global network and decades of maritime expertise, we are committed to helping our customers operate safer, smarter, and more sustainably. As part of our growing Emission Control Chemicals (ECC) business, we are looking for a commercially driven leader who thrives in a fast-paced, customer-focused environment and is passionate about driving operational and commercial excellence. Who you will be reporting to You will report directly to the Business Director - Emission Reduction & Optimization and work closely with cross-functional stakeholders across Sales, Product Management, Supply Chain, and Operations globally.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at wilhelmsen? Share your experience