Inside Channel Account Manager
External
Eset · San DiegoPrepare for this interview
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About the role
Drive business through ESET's channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE. Job description FUNCTIONAL RESPONSIBILITIES AND DUTIES - Engage with your partners virtually (phone and video-call), driving activities and acquisition by supporting their day to day operational requirements. - Build a collaborative business relationship with your Partner accounts and their customers. Understand and get to know the key decision makers within each organisation to positively influence as required. - Primarily deal with volume partners. - Perform profiling of partners, base on manual and with guidance, on daily bases with aim to identify partners with potential and pass them to CAMs - Create the pipeline with your accounts with focus on exisitng business and upsell with guidance from senior team members. - Be able to accurately forecast revenue on a weekly and monthly basis. - Keep up with ESET's product range (sales and basic technical level) and respond to queries and outline the benefits when necessary to your Channel Partners. Counter any competitive claims. - Keep reseller and customer company information and all activities up-to-date in CRM system. - Assist resellers in operation tasks to process Deal registration and Orders. - Achieve monthly and annual revenue and KPIs targets. - Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.
Requirements
- Education:
- Degree or equivalent is desirable, preferably in IT or cyber related subject
- GCSE (or equivalent) in Maths & English( high school)
- Years of work experience: 2
- Knowledge:
- Basic Knowledge of Microsoft Excel and Word
- Knowledge of Outlook
- Language:
- English - B2
- Communication:
- N/A
- Managerial skills:
- Personal characteristics:
Benefits
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Company Intel
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