Medical Support Assistant (Advanced)

About the role

The Advanced Medical Support Assistant provides key clerical and administrative support for VA Care in the Community at the West Palm Beach VA Medical Center. The role coordinates non-VA care by reviewing eligibility, scheduling appointments, maintaining records, and supporting communication among patients, providers, and administrators to ensure timely access and smooth transitions of care. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration: None. English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: In addition to meeting the basic requirements stated above, the following qualifications criteria must be met in determining the appropriate grade assignment of candidates. Medical Support Assistant (Advanced), GS-06 Experience: One year of experience providing administrative support in a medical or clinical setting. This may include scheduling patient appointments, coordinating care with providers, managing medical records, communicating with patients or healthcare teams, handling secure messages, using electronic health record systems, or performing customer service and clerical duties related to patient care. In addition to the experience above, the candidate must demonstrate the following Knowledge, Skills, and Abilities (KSAs): - Ability to collaborate, communicate clearly, set priorities, and organize work to meet deadlines while following established processes, policies, and regulations. - Ability to communicate tactfully and effectively, both verbally and in writing, to achieve program goals-this includes preparing reports and presenting information at various organizational levels. - Knowledge of the technical processes related to patient access to care, including scheduling, coordination, and managing patient flow.- Knowledge of clinic operations, including the ability to use reference resources, make independent decisions, and support teamwork in a complex healthcare environment. - Knowledge of policies and procedures that affect patient flow, patient care, and administrative processes such as scheduling, consult management, and revenue-related activities. - Knowledge of medical terminology sufficient to understand and interpret clinical documentation and communicate effectively with clinicians. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-06. Physical Requirements: The physical demands of the work requires use of fingers; moderate walking and standing; near vision correctable at 13" to 16" to Jaeger 1 to 4; far vision correctable in on eye to 20/20 and to 20/40 in the other; hearing aid permitted; clear speech; emotional stability; moderate duty. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Preferred Experience: - One year of medical administrative or scheduling experience that demonstrates skills comparable to work performed at the GS-5 level, such as coordinating patient care, managing appointments, handling medical records, or providing customer service in a clinical setting. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. This position is above the full performance level of this vacancy. Physical Requirements: The work is primarily sedentary, although some walking, standing, bending, and carrying of light items such as papers, files, or office supplies may be required. The position requires the ability to sit for extended periods, work at a computer, and engage in frequent communication by telephone and in person. Occasional assistance in escorting patients or retrieving records may occur. No special physical demands are required to perform the duties of this position. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

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