Operations Analyst

About the role

Headquarters is the back-office engine for cannabis brands and operators - we run the sales operations, accounts receivable, finance, data, and order work that lets our clients focus on growing their business. Our delivery teams generate a lot of data, and our clients depend on us to turn it into something they can act on. That's where you come in. As an Operations Analyst , you'll build the dashboards and reporting that tell our clients (and our internal teams) what's actually happening in the business - and, more importantly, you'll dig into that data to surface what's off, what's improving, and where there's money being left on the table. The work spans sales reporting, yield and operational reporting, and basic cost and financial reporting across multiple client accounts. This is not a role for someone who waits to be handed a question. The analysts who thrive here are the ones who decide which questions are worth asking - who look at a number that moves and instinctively ask what it's being compared against, what decision it feeds, and whether it's a data problem or a real one. What you'll do Build dashboards and recurring reporting from scratch, using visualization tools (such as Tableau, PowerBI, Excel, etc..) deciding what belongs on them, what doesn't, and why Pull and reshape data exported from CRMs, help desks, POS systems, and spreadsheets into reporting that answers a real business question Dig through sales, operational, and cost data to find anomalies, trends, and areas for improvement - and frame what you find so a decision-maker can act on it Report on things like sales performance, lead funnels, yield, response times, and cost trends across client accounts Read a P&L or income statement well enough to know when something looks off, even if you didn't build it Partner with our delivery and client teams to define what's worth measuring in the first place What you'll need Excel / Google Sheets at a power-user level - pivots, lookups, and building real models, not just formatting cells Hands-on experience building dashboards in at least one drag-and-drop visualization tool (Tableau, Power BI, Looker, or similar). We don't care which one - if you can build in one, we'll teach you the next. What matters is that you've built, not just maintained Working financial literacy - comfortable interpreting a balance sheet or income statement and reasoning about what the numbers mean. You don't need a finance degree or to know how the statements were built; you do need to spot when something doesn't add up Comfort getting data out of a CRM or help desk tool (HubSpot, Salesforce, Zendesk, or similar) and turning the export into reporting - lead funnels, ticket response times, conversion, and the like Comfortable working with AI tools (Claude, ChatGPT, or Gemini) as part of how you do the work - writing queries, debugging formulas, structuring an analysis An analyst's instinct for the question, not just the answer. You define what's worth investigating; you don't just run reports someone hands you Nice to have SQL (more valuable to us than Python) - or a genuine eagerness to pick it up quickly Python for automation and analysis Experience working across multiple clients or business units at once Exposure to the cannabis industry or other regulated, data-heavy verticals 🌍 Work fully remotely in a flexible and dynamic environment 🌿 Help drive data-informed decisions for leading cannabis brands and operators 📊 Own impactful reporting and analytics that influence real business outcomes 📈 Grow your analytical expertise with a high level of autonomy and ownership Our Values We are guided by curiosity , collaboration , and persistence . We seek to understand deeply, work collectively to solve complex challenges, and remain resilient in pursuit of meaningful, long-term impact. These principles shape how we operate as a team and how we support the success of our clients. 👉Take a look at this short video 🎥 featuring a few words from the CEO about our company, industry insights, and founding HQ! Looking forward to meeting you! www.tryheadquarters.com

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