HR Operational Manager

Responsibilities

• Design and lead the long-term plan for HR services, serving as the owner of our HRMS to optimize talent management, compensation, and reporting.
• Act as the primary expert on Dutch Labor Law (and ideally US legislation), designing policies and contract frameworks to mitigate risk while maintaining business agility.
• Project manage the HR operational setup for international entities and office openings, including EOR implementation and relocation/visa processes for international hires.
• Establish and monitor SLAs for the HR Service Desk to ensure timely support for payroll, benefits, pension administration, and general queries.
• Identify and implement end-to-end process improvements, leveraging automation and system integrations to eliminate manual intervention across the employee lifecycle.
• Lead, coach, and develop a team of HR professionals by fostering a culture of ownership, psychological safety, and continuous learning.
• Manage external HR vendor relationships and contract negotiations while providing leadership with accurate data on personnel costs and workforce trends.

Requirements

• You hold a Master's degree in HR Management, Business Law, or a related field with 8-10 years of experience in HR Operations and a proven track record in technical HRMS projects.
• You possess expert knowledge of Dutch and (ideally) US Labor Law and related social security legislation.
• You anticipate digital innovations and excel at making sense of complex, contradictory information to solve organizational problems.
• You are professionally fluent in both Dutch and English (written and verbal).
• You focus on continuous improvement and know the most efficient ways to get things done.
• N.B. All applicants, we realize that this is quite the list and people come with various levels of experience. Don't be afraid to apply even if you feel you don't meet every desired skill. Our mission is a journey and there's plenty to learn on the way!
• But of course, you should identify with our core values: We trust, We own it & We aim high.
• Also please be aware that we will request a Certificate of Conduct (VOG) and conduct a background check according to our screening policy. We appreciate your understanding and cooperation in this matter.

Benefits

Additional Information

Are you a strategic leader who thrives on building high-efficiency HR infrastructure and driving digital transformation? We are looking for an HR Operational Manager to lead the design, improvement, and day-to-day execution of our HR administrative and technical systems. Reporting directly to the Head of HR , you will ensure our HR operations are scalable, legally compliant, and tech-forward, supporting our company's rapid growth. Your mission is to bridge the gap between complex legal requirements and seamless employee experiences. You will lead the long-term plan for HR services, ensuring our technical infrastructure (HRMS) and administrative processes are optimized to support our workforce globally.

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