Senior User Researcher II

About the role

At Rubrik, our UX team is a global collective of over 60 talented individuals from diverse backgrounds, including Product Designers, User Researchers, UX Writers, Visual Designers, Program Managers, and Technical Publications. We are deeply committed to understanding the needs, attitudes, emotions, and behaviors of our users to inspire and inform our designs. With over 30 UX professionals based in our Palo Alto Design Studio, our team plays a crucial role in creating industry-leading cyber resilience products. We foster close collaboration within the UX team, as well as with engineering and product management, to deliver valuable products for our users and for Rubrik's businesses. Sneak peek to our product: https://www.youtube.com/watch?v=F9949Q-_onc&t=9s Red Dot design Award iF Design Award Rubrik Design Medium Page We are growing our research team! We are looking for a highly-skilled Senior User Researcher to lead and take ownership of meaningful, strategic and impactful research that can help us drive towards making Rubrik a benchmark for enterprise design. We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, as a researcher you will help discover needs and solve fundamental problems that impact how organizations around the world manage and protect their data. In this role, you will champion the voice of the customer throughout the entire product and design lifecycle. Your responsibilities will involve engaging directly with customers to understand their needs, defining user personas and use cases, and applying a variety of research methods to gather insights. Your research work will encompass formative inquiries, evaluative studies, rigorous usability testing, and data analytics. A key aspect of your work will be to synthesize your findings into actionable recommendations and communicate them through impactful artifacts to drive customer adoption and product success. Collaborating closely with product managers and designers, you will influence product strategy and validate design concepts through usability testing and behavioral data analysis.

Responsibilities

• Integrate AI into Workflows: You are expected to have experience with critically evaluating and incorporating AI into your workflows. This includes leveraging AI-powered tools, automating workflows, and analyzing AI-driven insights to enhance problem-solving and decision-making within your role.

Requirements

• A degree (B.A., B.S., M.S., Ph.D.) in Human Factors, Cognitive Psychology, HCI, or a related discipline, or equivalent demonstrated expertise in an applied UX research role.
• 7+ years of work experience conducting customer-centered research.
• End-to-end experience

Additional Information

Senior User Researcher II Location:-Palo Alto,CA About Rubrik Rubrik is a public company on a mission to secure the world's data. With Zero Trust Data Security™, we have over $1 Billion in ARR this year! We're proud to be positioned as a leader in Gartner's Magic Quadrant and to have won prestigious design awards, including the Red Dot Design Award & the iF Design award. Rubrik helps organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. Rubrik helps organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitors data risks and threats, and restore businesses with their data when infrastructure is attacked.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Rubrik? Share your experience